Assisted Travel Driver

Date: 3 Feb 2025

Location: East Midlands Airport, GB

Company: MAG

Summary

  • Assisted Travel Driver 
  • Permanent role based at East Midlands Airport
  • Annualised hours contract - working an average of 21 hours per week 
  • Salary - £14,500 per annum

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

 

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role

The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. They will work as part of a team of up to 20 people, driving Ambulift vehicles from the terminal to the aircraft. 

 

This role will include the following responsibilities:

 

  • Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.
  • Effectively communicate and coordinate with other airport departments.
  • Assist customers with check-in procedures.
  • Escort passengers through security and immigration.
  • Respond promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem-solving and communication skills.

 

What will make you successful in the role?

We are looking for someone with outstanding customer service skills, preferably with experience in a customer facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving. You will be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours. Ideally you will have a clean and valid driving license, and experience of driving LGV is preferable but definitely not a pre-requisite.

 

Equal Opportunities & Reasonable Adjustments

 

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

 

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

 

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

 

You can contact the team by emailing HR.Recruitment@MAGAirports.com

 

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity