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Customer Support Officer - East Midlands Airport

Date: 21-Sep-2022

Location: East Midlands Airport, GB

Company: MAG


  • Customer Support Officer   
  • Based at East Midlands Airport
  • £23,227.34
  • Permanent   


East Midlands Airport


East Midlands Airport (EMA) is two businesses in one: a modest low-cost passenger airport by day, but home to the UK’s largest dedicated air cargo operation at night.  

Served by airlines Ryanair, Jet2, TUI, Aurigny and Easy Jet, its passenger operation caters well for travellers who want a quick and easy escape to popular domestic and overseas leisure destinations in mainland Europe, Eastern Europe and Northeast Africa.


In the last 12 months, the volume of goods handled at EMA has increased by almost 30% compared with the previous year, while December 2020 was the airport’s heaviest ever month on record.


The Role


This role will be responsible for delivering an effective, efficient service for the airport’s employees through the management of uniform ordering and issuing of clothing. You will be responsible for ordering stock, managing deliveries, distribution and carrying out frequent stock takes for equipment supplies and consumables


Typical duties will include:


  • Order & issue all staff uniform & PPE. Ensure PPE stock levels are maintained to meet staff demand for CSSD function. Ensure staff uniform records are updated with all uniform orders/issue.
  • Order & distribute all CSSD consumable operational supplies and maintain appropriate consumable stock levels.
  • Provide monthly consumable operational stock report to MAG Group accounting teams.
  • Raise Purchase orders on the MAGBuy system – as required for CSSD or ALT/SLT.
  • Source & cost goods as required, following one time vendor process.
  • Receive goods and receipt P/O’s in MAGBuy – liaise with Payments Team, buyers & supply chain.
  • Update & maintain financial expenditure trackers
  • Arrange collection & compliant disposal of old/returned branded uniform.
  • Hold relationships with key CSSD contacts/departments i.e., training department.
  • Maintain, or able to achieve GSO qualification to act as resource resilience in the security operation
  • Support customer facing tasks for the airport services function- supporting with lost property, issuing of ID passes, and airport mail.



  • Previous experience of working in an administration function
  • Organisational Skills and Ability to Multi-Task
  • Excellent Verbal and Numerical Skills
  • Experience of Cross functional working
  • Commercial awareness
  • Experience of working under pressure in a demanding environment


What we offer


MAG offers a competitive salary plus pension, free parking whilst at work and benefits package. We are an employer of choice and can offer career and development opportunities in an exciting and dynamic business.

This is an exciting time to be working in the East Midlands and proposals to build a new economy centred around the region’s strengths in logistics, advanced manufacturing, and R & D are taking shape. In a further boost, a joint bid by MAG, neighbouring landowners, local authorities and LEPs for an East Midlands Freeport was recently given the green light by Government. Key to its success was EMA’s status as a gateway for global trade.  Once established, the Freeport will grow trade, create 60,000 jobs, and attract investment across the region. Areas given Freeport status will benefit from a wide package of tax reliefs, simplified customs procedures, streamlined planning processes to boost redevelopment, and government support to promote regeneration and innovation.


Join EMA today, and you will not only play a major role in helping the airport recover from, and build upon, the impact of the pandemic, but you’ll also help shape thinking around the future direction of the East Midlands economy.


This role will close once we have received sufficient applications