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Passenger Services Assistant

Date: 21-Jan-2022

Location: East Midlands Airport, GB

Company: MAG

  • Passenger Service Assistant – East Midlands Airport
  • £8.91 per hour - 21 hours per week
  • Permanent Position


About us:


MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to ensure that our customers experience a seamless, enjoyable and safe travel experience.

We are proud to be a diverse employer, and we welcome candidates from all backgrounds


About the role:


As a Passenger Service Assistant you will be responsible for providing assistance to airline passengers with reduced mobility, on their journey through the airport.


Helping passengers transition from check-in areas within the airport terminal building to the aircraft, ensuring they travel safely and comfortably. The role requires you to be on your feet for long periods of time. Successful candidates will be required to undergo and pass a manual handling course which provides you with training to manually lift passengers with restricted mobility into their seat (with another assistant) with an unlimited weight capacity.


About you:


To succeed in this role, you will:


  • Have a passion for delivering excellent customer service, with a high level of care and attention to customers.
  • Be able to manually lift passengers with restricted mobility into their seat
  • Be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours.


Due to the shift patterns, you must over over 18 year old to apply for this position.


The contract:


21 hours per week on an annualised hours basis

£8.91 per hour


All offers will be subject to the completion of pre-employment checks which will include 5 years referencing history, medical assessment and DBS.


How do I apply?


Please submit your up to date CV to apply for this role – failure to do so may result in automatic withdrawal.


This advert will close once sufficient applications are recieved. 



Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to email one of our Recruitment Coordinators to inform us of any reasonable adjustments you might need to enable this to happen. Our email address is: