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Hospitality Host

Date: 22-Nov-2021

Location: London Stansted Airport, GB

Company: MAG

  • Hospitality Host
  • Based at London Stansted Airport
  • Permanent contract - 30 hours per week
  • £11.96 per hour which includes shift allowance


About us:


MAG is the UK’s largest Airport operator. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA, a major Airport services business based out of Chicago.


About the role:


As our business is growing, and our passenger numbers increasing, we are looking to recruit additional Lounge Hosts to join the business at this exciting time. Our Escape Lounges here at Stansted Airport provides our customers with the very best start to their journeys.

Take a look in our Lounges here -


Meet some of the team by clicking here


Principal Accountabilities:


  • Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service


  • Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.


  • Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business


  • Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.


  • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.


  • Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.


  • Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.


  • To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.


  • Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy


  • To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.


Knowledge, Experience and Skills:


  • A solid background in hospitality and service sectors, with a proven track record of high-end delivery

  • A team player with an absolute first-class approach to customer service

  • Experienced in and with demonstrable examples of flexibility across long trading days

  • Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets

  • Computer literate on mainstream PC applications including Microsoft office

  • Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally

  • Experience of working in a similar hospitality/lounge setting would be beneficial

  • Willing to work on a flexible basis as the hours of operation for the Lounge are 03.30am – 9.30pm.


Please note you must be a minimum of 18 years old to comply with our alcohol service policy.


You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.


Salary £10.18 per hour + 17.5% shift allowance totalling £11.96 per hour




As a MAG employee you will have access to some great benefits including:


✈Free on-site parking whilst on duty

✈Free Airport parking when you go on holiday (subject to availability and pre-booking)

✈Access to our employee rewards portal with discounts and savings

✈24hour Employee Assistance Programme

✈MAG Pension scheme which doubles your contribution

✈Discounts on public transport to work

✈Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports

✈On-site discounts and heavily discounted staff shop

✈Fantastic career development opportunities – We are the UK’s largest Airport Operator!

✈Tax free Airside shopping in our departure lounge

✈Enrolment in our All-Colleague Annual Bonus Scheme

✈Meals on duty

✈Uniform provided


How do I apply?


Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.


Advert will close once sufficient applications are received

Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing

For more information on our equal opportunities and diversity policy please view our Equal Opportunities page on our careers site.