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Network Support Engineer

Date: 05-Sep-2021

Location: Manchester Airport, GB

Company: MAG

  • Cisco Network Engineer – Manchester Airport
  • 6am to 6pm two shift-based system, supporting MAG data networks to deliver high quality service and improvements
  • Up to £45,000 -  Free parking, subsidised public transport and other corporate benefits
  • Permanent, Full Time (36.25 hours per week)



About us:


MAG is a leading UK airport group that owns and operates Manchester, London Stansted and East Midlands airports. MAG USA business works with airports to develop and operate terminal and retail solutions, passenger lounges and car parking facilities.



The Role


If you’re looking to join a dynamic sector, this could be the industry for you. You could join us at this time of great transformation within IT infrastructure and within our business.   The focus of the role is to provide support to MAG data networks to ensure a high quality of service to our customers. It’s a 24/7/365 fast-paced environment where you’ll work as part of a service-focused team supporting critical data networks. This may include out of hours work to develop and maintain the LAN / WAN, Wireless Network and security infrastructure.


Typical responsibilities include:


  • Following the ITIL process, you’ll respond to and fix all LAN / WAN LAN / WAN, Wireless Network and security infrastructure faults using established best practice and standard for the completion of all known incidents and problems, providing 2nd line technical referral to external customers wherever necessary.


  • Performing analysis on core network devices to determine baselines, bottlenecks and forecasts for capacity planning, using available tools to proactively monitor the state of the data networks.


  • Along with the Network Support Team Leader, Network Project Analyst and Network & Infrastructure Manager, working with Project Managers, play a key role in projects requiring change and development to the airport’s data network, focusing on the technical aspects of design and implementation.


  • Configuration of network devices and their deployment into the production LAN /WAN, Wireless Network and security infrastructure. Performing detailed risk analysis for any configuration changes needed to devices on the live environment.


  • Maintaining high level of support documentation, detailing the current design, topology and support mechanisms to help improve resolution times.




  • Demonstrable competence on a variety of Cisco switches, routers and firewalls.
  • 5+ years experience in a similar Network Engineer role
  • Demonstrable competence on corporate wi-fi technologies. Aruba experience would be advantageous.
  • Willing to work on a shift rota, plus performing on call duties within a service-focused, fast paced team environment.
  • Cisco qualifications would be advantageous, but competence gained through experience is sufficient.




As a MAG employee you will have access to some great benefits including; 


✈Free on-site parking whilst on duty

✈Free Airport parking when you go on holiday (subject to availability)

✈Access to “Benefits me – My MAG rewards” portal with discounts and savings

✈24hour Employee Assistance Programme

✈MAG Pension scheme which doubles your contribution

✈Discounts on tram and train travel to work

✈Discounts on MAG products such as Escape Lounges and holiday parking at our Airports


Please note that due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done for the last 3 years.


Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing


For more information on our equal opportunities and diversity policy please view our Equal Opportunities page on our careers site.