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Resource Planning Administrator

Date: 02-Aug-2022

Location: Manchester Airport, GB

Company: MAG

  • Based at Manchester Airport
  • Permanent role


At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.  

The safety of our customers is at the heart of everything we do, and every colleague has a unique opportunity to contribute as we help families, businesses and cargo connect around the world. 

We are ambitious for our airports, investing in the infrastructure our airports need to grow beyond pre-pandemic levels over the coming years. We are always on the lookout for new ways we can add value for customers as they travel, as well as seeking opportunities to work smarter and collaborate more.   

Our people feel proud of the work they do to make our airports successful and the growth they bring to the surrounding communities and regions.  


Join MAG and make the journey


The Role

This role is based within our resourcing team, with over 1500 operational colleague this department is extremely demanding.  You will be the super-user and point of contact for the Workforce Management system. You will be responsible for the maintenance and management of the system; in addition to this you will also be responsible for training and supporting the operational teams.


Typical Duties will include:

  • Manage and maintain WFM employee organisational structure, liaise with key stakeholders.
  • Deliver training to end users to enable accurate system processes.
  • Administration of WFM system, rules and procedures.
  • Track, analyse security performance with reports from WFM system.
  • Manage employee information changes including links with other affected systems.
  • Manage proactive approval and denial of discretionary activities; such as annual leave, training, meetings.
  • Administration of setup and utilisation of WFM software.
  • Process recommendations to be promoted to line manager and discussed with colleagues regularly.
  • Administration of communication to and from Operations and other support departments
  • Collection and analysis reporting of historical security performance statistics.
  • Intraday management of scheduling procedures, analysis of real time workload requirements, and security queues to manage performance to service level requirements


To be succesful in this role:

  • Previous experience of communicating with a number of different stakeholders across all levels in the business.
  • Demonstrable use of all Microsoft packages
  • Previous experience of working with in house WFM Systems
  • Previous experience of working in a Resourcing team for a large operational organisation


What benefits can we offer? 


What can we offer in return? Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 11% company contribution pension, car allowance scheme, pension private medical, free parking & subsidised public transport, 25 days holidays plus bank holidays and a huge range of company discounts. 


Equal Opportunities & Reasonable Adjustments 


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. 

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing