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Security Duty Manager

Date: 23-May-2023

Location: Manchester Airport, GB

Company: MAG


  • Duty Manager (Security)
  • Based at Manchester Airport
  • Salary £42,666 (Inclusive of 17.5% shift allowance)
  • Permanent & Development opportunity
  • Varied pattern - average 12 hr shifts (days and nights)



About us:


MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to ensure that our customers experience a seamless, enjoyable and safe travel experience.


We are proud to be a diverse employer, and we welcome candidates from all backgrounds


About the role:


As our business is growing, and our passenger numbers are increasing we are looking for experienced Operational Managers to join our busy Security Team at Manchester Airport.


In this role you will provide management of the on-duty Security Team, consisting of Security Team Managers and Aviation Security Officers, acting as the accountable and responsible person for the effective, efficient and compliant running of the security operation of the terminal.


Successful candidates will go through an extensive security training course; therefore, it is not essential to have specific security/aviation management experience.


The role of a Security Duty Manager is varied.  Duties will include but not limited to:


  • Ensuring that service level agreements and standards are met whilst meeting all regulatory and budgetary requirements.
  • Interpret resource plans and impact to the operation, maximising productivity and performance.
  • Monitor and measure the performance of the operational security function; including queue times, the throughput of passengers and the standards of customer service offered by security colleagues; measured through year-on-year improvements.
  • Responsible for the personal development and performance management of security staff to deliver brilliance as standard for the Security Team.
  • Design, develop and deliver plans for improvement of security operations in collaboration with the Terminal Duty Manager and other key stakeholders as appropriate.
  • To be the lead in any Security related incidents ensuring that the contingency plans put in place are delivered effectively ensuring that all stakeholders are communicated with during the incident.
  • Audit and manage the appearance and functionality of security areas, to ensure they are well maintained and give a good impression, with the necessary equipment for operational efficiencies and compliance.
  • Provide specific and timely feedback to security colleagues regarding all aspects of performance, in conjunction with the Security Team Managers.
  • Inspire commitment, motivation and improved performance by encouraging innovation, flexibility and a ‘why not?’ approach to different ways of doing things and by recognising ‘brilliant’ performance.


About you:


  • To be successful in this role, you will need to have proven experience of being accountable for leading and managing large teams in a service delivery environment
  • Experience of interpreting resource plans and maximising productivity and performance 
  • Have experience of working with other departments collaboratively in developing mutually acceptable solutions and efficiencies
  • Commercial awareness of the airport industry and understanding of its impact on operational requirements and developments
  • Perfect colour vision
  • Knowledge of relevant EU regulations (EC300), Single Consolidated Direction (SCD); NASP 2010 would be advantageous but is not essential


Other skills we are looking for include:


  • Communication to instil pride, enthusiasm and attention to detail
  • Customer Service skills with a passion for service quality ‘beyond expectations’
  • Excellent resource allocation skills, able to anticipate problems and react quickly
  • Ability to analyse and use data to assist decision-making
  • Ability to work under pressure in a live environment and to meet deadlines




As a MAG employee you will have access to some great benefits including; 


✈Free on-site parking whilst on duty

✈Free Airport parking when you go on holiday (subject to availability and pre-booking)

✈Access to our reward portal with discounts and savings

✈24hour Employee Assistance Programme

✈On-site discounts and heavily discounted staff shop

✈MAG Pension scheme which doubles your contribution

✈Discounts on tram and train travel to work

✈Discounts on MAG products such as Escape Lounges and holiday parking at our Airports

✈Fantastic career development opportunities


If you’re successful, you will be made a conditional offer subject to Pre-Employment checks. Our checks include - Criminal Record Check, 5-year employment history and Counter Terrorism Check.


Due to the nature of our security checks, we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years.


Advert will close once we receive sufficient applications.  Previous applicants in the 6 months are not eligible to re-apply.


Equal Opportunities & Reasonable Adjustments


At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.


MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.


You can contact the team by emailing