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Technical Support Engineer

Date: 06-Jul-2021

Location: Manchester Airport, GB

Company: MAG

•Technical Support Engineer

•Based at Manchester Airport

•Full Time – Permanent (36.25 hours per week)

•7am to 6pm four shift-based system, supporting MAG Server infrastructure to deliver high quality service and improvements

•Free parking, subsidised public transport and other corporate benefits



About us:


MAG is a leading UK airport group that owns and operates Manchester, London Stansted and East Midlands airports. MAG USA business works with airports to develop and operate terminal and retail solutions, passenger lounges and car parking facilities.




About the Role:


If you’re looking to join a dynamic sector, this could be the industry for you. You could join us at this time of great transformation within our IT infrastructure/Technical Operations team.



The focus of the role is to provide support to MAG's Server estate, cloud infrastructure and offer 3rd line desktop and application support to ensure a high quality of service to our customers. It’s a 24/7/365 fast-paced environment where you’ll work as part of a service-focused team supporting critical Infrastructure.



Following the ITIL process


Respond & fix Virtual Server hosting & Operating System issues (VMWare/Hyper-V)


Provide 3rd level support and analysis during and after a security incident


Investigate repeated incidents through Problem Management & provide root cause analysis


Software packaging & Deployment using Microsoft SCCM


Physical Server & Storage related Hardware issues


Active Directory Administration & support


Provide 3rd line technical support including support to MAG's office based users and other IT Teams


Using available tools to perform daily backup checks and respond/investigate any alerts that have been raised


Perform Weekly Operating System Server patching


Working with Project Managers to assist with any project requirements, focusing on the technical aspects of implementation.


Building/imaging of virtual & physical server


Maintaining high level of support documentation, detailing the current design, topology, fixes to assist & help improve resolution times.






•Demonstrable competence using VMWare, ECM (SCCM), Office 365, Active Directory (inc Group policy, DNS, DHCP), Windows Operating systems (Server 2012R2 – 2016, Windows 7 & 10).


•Desirable competence administering Direct Access, Remote Desktop Service, Certificate Service, PowerShell scripting, PowerApps, NSX, Veeam, SQL, Linux.


•Willing to rise to the challenge of steep learning curve in high pressure environment with assistance from the rest of the team and an amount of online training.


•5+ years experience in a similar Technical Operations role


•Willing to work on a shift rota, plus performing on call duties






As a MAG employee you will have access to some great benefits including;



•Free on-site parking whilst on duty


•Free Airport parking when you go on holiday (subject to availability)


•Access to “Benefits me – My MAG rewards” portal with discounts and savings


•24hour Employee Assistance Programme


•MAG Pension scheme which doubles your contribution


•Discounts on tram and train travel to work


•Discounts on MAG products such as Escape Lounges and holiday parking at our Airports




Please note that due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done for the last 3 years.


How do I apply?


Please submit your up to date CV and a covering letter detaining you how you meet the role criteria.


For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this  link:


Advert will close once sufficient applications are received


Equal Opportunities

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Reasonable Adjustments

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing

For more information on our equal opportunities and diversity policy please view our Equal Opportunities page on our careers site. .