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Trolley Operative - Manchester

Date: 18-Mar-2023

Location: Manchester Airport, GB

Company: MAG

  • Trolley Operative
  • Based at Manchester Airport
  • Permanent - Full-time (40 Hours) 
  • Salary £23,820 per annum (Inclusive of 17.5% shift allowance) 
  • 4 on 4 off pattern including day & Night shifts 


 About us:


MAG is the UK’s largest Airport operator. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA, a major Airport services business based out of Chicago.


About the role:


You will ensure the availability of passenger trolleys for all passengers travelling through Manchester Airport and providing all airport users with a friendly, informative and courteous service in accordance with established service levels and operating processes 


Principal Accountabilities:


  • To proactively collect and redistribute passenger baggage trolleys from/to various agreed locations within Manchester Airport in accordance with the agreed operating procedures, including but not limited to all terminals, railway station, bus station and car parks  
  • To collect and redistribute trolley’s using mobile trolley collection vehicles provided from outlying areas such as; bus & rail station, multi storey & surface car parks (public & staff) and remote locations such as airport hotels, outlying roads, etc, in accordance with agreed operating procedures   
  • Remain in radio contact with the Co-ordinators/Allocation Managers to raise awareness of specific issues, responding quickly to demand trends and instructions to ensure revenue opportunity is optimal. 
  • Ensure that vehicles and equipment associated with the delivery of the provision of the trolley service are placed on battery charge as and when required to mains.
  • Monitor the minimum stock levels of trolleys in essential areas to ensure the availability for passengers.
  • Respond to any queries from airport users, providing informative, courteous & helpful customer service.
  • Ensure that all health and safety standards are followed, thus striving to maintain a safe working environment at all times.  
  • Undertake duties associated with the need to move baggage in the event of baggage system failures, contributing to the maintenance of the smooth operation and business continuity of the airport.
  • Ensure all uniform is worn to the correct standards.


 Knowledge, Experience and Skills:


  • A full UK driving licence with no more than 3 penalty points is essential the role.
  • You must have the ability to work well as part of a team and flexibility with regard to working hours.
  • Previous experience in a similar role would be beneficial



How do I apply?


Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.


Advert will close once sufficient applications are received.

Equal Opportunities

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Reasonable Adjustments

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing