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Assisted Travel Agent - Annualised

Date: 14-Jan-2023

Location: East Midlands Airport, GB

Company: MAG

  • Assisted Travel Agent – East Midlands Airport
  • £9.90 per hour
  • 21 hours per week on an annualised contract
  • Permanent Position



About us:


MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to ensure that our customers experience a seamless, enjoyable and safe travel experience.

We are proud to be a diverse employer, and we welcome candidates from all backgrounds


About the role:


As a Assisted Travel Agent you will be responsible for providing assistance to airline passengers with reduced mobility, on their journey through the airport.


  • Helping passengers transition from check-in areas within the airport terminal building to the aircraft, ensuring they travel safely and comfortably.
  • The role requires you to be on your feet for long periods of time.
  • Successful candidates will be required to undergo and pass a manual handling course which provides you with training to manually lift passengers with restricted mobility into their seat (with another assistant) with an unlimited weight capacity.


About you:


To succeed in this role, you will:


  • Have a passion for delivering excellent customer service, with a high level of care and attention to customers.
  • Be able to manually lift passengers with restricted mobility into their seat
  • Be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours.


Due to the shift patterns, you must over over 18 year old to apply for this position.


The contract:


21 hours per week on an annualised hours basis

£9.90 per hour


All offers will be subject to the completion of pre-employment checks which will include 5 years referencing history, medical assessment and DBS.


How do I apply?


Please submit your up to date CV to apply for this role – failure to do so may result in automatic withdrawal.


This advert will close once sufficient applications are recieved. If succuessful in being shortlisted, We will be looking to hold interview on 27th Jan, 28th January and 1st February. 

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link:


Equal Opportunities & Reasonable Adjustments


At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.


MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.


You can contact the team by emailing