Assisted Travel Driver

Date: 10 Jul 2024

Location: East Midlands Airport, GB

Company: MAG

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region. 


Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. 


At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 


Free parking 

Huge range of company discounts and benefits

Free Virtual GP service, available 24 hours a day, 7 days a week 

Care Concierge service 

Two volunteering days per year 


  • Assisted Travel Driver 

  • Based at East Midlands Airport

  • Salary £29,000 - Full Time (42 hours) - Permanent 

  • Shift pattern, 2 days/2 nights - 4 off 

  • Rewarding customer facing role.  

The role

The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. In this role you will work as part of a team of up to 20 people, driving specialist vehicles along with engaging with customers to ensure they have an effortless and enjoyable experience. You will work a predictable shift pattern of 4 shifts on and 4 shifts off, on 12-hour shifts


This role will include the following responsibilities;


Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday. 

Effectively communicate and coordinate with other airport departments.  

Assist customers with check-in procedures. 

Escort passengers through security and immigration.  

Respond promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem-solving and communication skills. 

What will make you successful in the role?

We are looking for someone with outstanding customer service skills, preferably with experience in a customer facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving.  

You will need to have a full UK driving license with a minimum of 2 years' experience. Experience of working within a driving related role is preferable but not essential.

Equal Opportunities & Reasonable Adjustments


At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.


We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.


As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.


You can contact the team by emailing


Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity