Assisted Travel Driver

The role

Summary

Assisted Travel – Driver (Annualised)

• Permanent, Part-time 21 hours per week
• Based at East Midlands Airport
• Annualised Contracted hours

Why Mag

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

What will make you successful in the role?

The role

The aim of this role is to provide exceptional inclusive customer service to disabled customers and customers with reduced mobility. As key members of our dedicated team, our Assisted Travel Drivers play a crucial role in ensuring an effortless and equitable travel experience for all our customers. They will work as part of a team, driving Ambulift vehicles from the terminal to the aircraft. 

This role will include the following responsibilities:

To provide personalised assistance to disabled customers and customers with reduced mobility, ensuring their airport experience is an effortless and enjoyable part of their holiday.

Effectively communicate and coordinate with other airport departments.

Assisting customers with check-in procedures.

Escorting passengers through security and immigration.

Responding promptly and effectively to customer inquiries, concerns, and requests, demonstrating excellent problem-solving and communication skills.

Performing manual handling tasks, including physically lifting customers into and out of their mobility aid as part of a lifting team.

What will make you successful in the role?

We are looking for someone with outstanding customer service skills, preferably with experience in customer facing industry – retail, hospitality, sales, and similar. You will be a natural communicator, with plenty of empathy and a natural aptitude towards problem solving. You will be fully flexible to cover a 24/7operation which will include nightshifts, early mornings, weekends and bank holidays. Shift lengths varying between 4-12 hours. Ideally you will have a clean and valid driving license, and experience of driving LGV is preferable but definitely not a pre-requisite.

We offer a permanent annualised hours contract which means you are always paid 21 hours per week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours per week. This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work.