Car Parks Support Assistant - Annualised

Summary

Car Parks Support Assistant (East Midlands Airport)

£13,140 per annum 

Part Time (Annualised Contract)

Please refer to the advert for more information about how annualised hours work

21 hours per week - Days and Nights (mixture of shift times)

Why MAG?

MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports as well as our MAG USA business based out of Chicago. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to ensure that our customers experience a seamless, enjoyable, and safe travel experience.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

As a MAG employee you’ll also have access to some great benefits including:

• Great opportunities to develop and progress your career.
• Free on-site parking whilst working
• Free Airport parking when you go on holiday (subject to availability and pre-booking)
• Access to “Benefits me – My MAG rewards” portal with discounts and savings.
• 24hour Employee Assistance Programme
• Competitive Pension scheme
• Discounts on tram and train travel to work
• Discounts on MAG products such as Escape Lounges and holiday parking at our airports.

The role

As our business is growing and our passenger numbers are increasing, we are looking for new members to join our Landside Operations team at East Midlands airport. We are looking for standout talent to support us in our promise to deliver ‘effortless travel’ to our customers. We are looking for candidates who have excellent customer service skills, a willingness to work outdoors in all-weather and passion for working with vehicles. The ideal candidate will be working with an established team supporting our operation with 170,000 movements of vehicles and supporting 15,000 car parking spaces.

In this fast-paced role you will have responsibility for:

• The movement and parking of a range of vehicles, everything from a Fiesta to a Ferrari!
• Be the voice of our landside operation, speaking to passengers at car park barriers and sharing your expert knowledge of the Airport.
• You will be the smiling face of our meet and greet office.
• Operate our car parks booking systems and specialised equipment.
• Have a willingness to working in all-weathers to deliver an effortless travel experience all day, every day.

How does the Annualised Hours work?

We offer a permanent annualised hours contract which means you are paid for 21 hours a week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours a week - This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work.

For example. In summer you may be required to work 31 hours, however you will be paid for 21 hours. In winter where your hours will be reduced, the additional 10 hours worked in summer will be offset to equal 21 hours a week. so, you will work 11 hours but still receive payment for 21 hours that week.

You will need to be flexible to work on a 24/7 operation which will include night shifts, early mornings (Earliest start time from 03:00am), late shifts, weekends and bank holidays shifts.

Watch this video to find out how it works  Annualised hours animation - YouTube

What will make you successful in the role?

You should be a careful and experienced driver that has held a manual UK Driving License for at least 2 years, with no more than 3 penalty points. In addition to this, you will:

• Enjoy working with a wide variety of people, have strong customer service skills and a desire to help deliver exceptional service to our customers.
• Basic computer skills are required for this role, so experience using a computer is necessary.
• Be prepared to work flexibly & effectively outside whatever the weather, we’re a 24-hour operation!
• Hold a passion for working with cars – if you love all things cars then you will understand the importance of looking after our customers vehicles and be comfortable driving both manual and automatic vehicles.