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Head of Security - East Midlands Airport

Date: 11-Oct-2021

Location: East Midlands Airport, GB

Company: MAG


  • Head of Security
  • Based at East Midlands Airport
  • Competitive


East Midlands Airport


East Midlands Airport (EMA) is two businesses in one: a modest low-cost passenger airport by day, but home to the UK’s largest dedicated air cargo operation at night.  

Served by airlines Ryanair, Jet2, TUI, Aurigny and Aer Lingus, its passenger operation caters well for travellers who want a quick and easy escape to popular domestic and overseas leisure destinations in mainland Europe, Eastern Europe, and Northeast Africa.

In the last 12 months, the volume of goods handled at EMA has increased by almost 30% compared with the previous year, while December 2020 was the airport’s heaviest ever month on record.


The Role


To provide strategic and operational leadership of the East Midlands Terminal Security operation, shaping and delivering a business plan in line with the EMA Vision, delivering ‘optimal’ operational efficiency whilst achieving and maintaining high levels of compliance and Customer Service standards.


Deliver and support a resourcing structure that meets the needs of the operations whilst aligned to the EMA broader business plan, whilst ensuring all agreed SLA Customer metrics are met.


Typical Duties will include:


  • Responsible for setting the Terminal Security strategy, operating model and standards and implementing improvement plans and ensuring the customer journey through the airport terminals is a positive, safe and secure one.
  • Deliver and report against key airport security & customer service focused KPIs including ASQ/NPS and financial performance within Terminal Security
  • Lead the development of a high performing security team (c. 400 colleagues) providing clear direction, accountability and a focus on security compliance, operational excellence and customer service. Champion a customer service & compliance culture within the terminals adopting best practice and service excellence.
  • Coach and mentor your team to set them up for success and support career aspirations.
  • Champion a culture that embraces colleague wellbeing and welfare.
  • Develop a collaborative partnership with the TU’s at EMA, develop working forums, share business updates and rationale for supporting new initiatives that require Union support.
  • Deputise for the CSSD and represent EMA across both customer service and security internally & externally where appropriate as well as a vital member of the Airport Leadership team (ALT)
  • Take the lead where appropriate in the management of security operational incidents at the airport through coordination of colleagues, service partners and regulatory bodies.
  • Ensure your personal safety and the safety of others at all times, you will comply with all appropriate HSE rules, instructions and procedures and only conduct tasks that you have been trained to do, and report any hazards or irregularities
  • Key End User Sponsor for capital projects delivering investment into the end-to-end customer journey.



  • Extensive experience of leading, coaching and managing a large operational team
  • Demonstrable experience of managing change and departmental growth
  • Educated to degree level or equivalent as well as extensive applied knowledge and experience in being responsible for service delivery led operational teams
  • Demonstrable experience of improving performance by introducing more efficient working practices
  • Excellent communication, stakeholder management and team-building skills will be required to make this role a success.
  • Experience in Customer Services both in delivery and recovery, with a demonstrable record for identifying service gaps and applying a structured approach to improvement.
  • Demonstrable experience in creating a holistic view to customer experience, with regard to formulating, implementing and improving service standards
  • A strong understanding of the value and revenue drivers of the airport and how good customer service can contribute to income generation.
  • A track record in identifying and delivering ongoing efficiencies, within a high performing business environment
  • A demonstrable track record of shaping, leading and developing a high-performing multi-disciplinary team.
  • Experience in working in a dynamic, multi-stakeholder, live environment.
  • Having strong leadership skills and the tenacity and determination to make improvements
  • Must have resided in the UK for over 3 years in order to meet the requirement to obtain CTC clearance (Counter Terrorist Check)


What we Offer


We are an employer of choice and can offer unparalleled career and development opportunities in an exciting and dynamic business.


This is an exciting time to be working in the East Midlands and proposals to build a new economy centred around the region’s strengths in logistics, advanced manufacturing, and R & D are taking shape. In a further boost, a joint bid by MAG, neighbouring landowners, local authorities and LEPs for an East Midlands Freeport was recently given the green light by Government. Key to its success was EMA’s status as a gateway for global trade.  Once established, the Freeport will grow trade, create 60,000 jobs, and attract investment across the region. Areas given Freeport status will benefit from a wide package of tax reliefs, simplified customs procedures, streamlined planning processes to boost redevelopment, and government support to promote regeneration and innovation.


Join EMA today, and you’ll not only play a major role in helping the airport recover from, and build upon, the impact of the pandemic, but you’ll also help shape thinking around the future direction of the East Midlands economy