Landside Operations Assistant - Annualised - East Midlands Airport

Summary

• Car Parks Support Assistant - Annualised
• Full Time - Permanent role
• Working an average of 21 hours a week 
• Annualised hours contract

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role

As our business is growing and our passenger numbers are increasing, we are looking for new members to join the Landside Operations team at East Midlands airport. We are looking for standout talent to support us in our promise to deliver ‘effortless travel’ to our customers. We are looking for candidates who have excellent customer service skills, a willingness to work outdoors in all-weather and passion for working with vehicles. The ideal candidate will be working with an established team supporting our operation with 170,000 movements of vehicles and supporting 15,000 car parking spaces.

In this fast-paced role you will have responsibility for:

• The movement and parking of a range of vehicles, everything from a Fiesta to a Ferrari!
• Be the voice of our landside operation, speaking to passengers at car park barriers and sharing your expert knowledge of the Airport.
• You will be the smiling face of our meet and greet office.
• Operate our car parks booking systems and specialised equipment.
• Have a willingness to working in all-weathers to deliver an effortless travel experience all day, every day.

We offer a permanent annualised hours contract which means you are paid for 21 hours a week. However, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 21 hours a week - This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work.

For example. In summer you may be required to work 31 hours, however you will be paid for 21 hours. In winter where your hours will be reduced, the additional 10 hours worked in summer will be offset to equal 21 hours a week. so, you will work 11 hours but still receive payment for 21 hours that week.

You will need to be flexible to work on a 24/7 operation which will include night shifts, early mornings (Earliest start time from 03:00am), late shifts, weekends and bank holidays shifts.

What will make you successful in the role?

You should be a careful and experienced driver that has held a manual UK Driving License for at least 2 years, with no more than 3 penalty points. You will be fully flexible to cover a 24/7 operation which will include nightshifts, early mornings, weekends and bank holidays. In addition to this, you will:

• Enjoy working with a wide variety of people, have strong customer service skills and a desire to help deliver exceptional service to our customers.
• Basic computer skills are required for this role, so experience using a computer is necessary.
• Be prepared to work flexibly & effectively outside whatever the weather, we’re a 24-hour operation!
• Hold a passion for working with cars – if you love all things cars then you will understand the importance of looking after our customers vehicles and be comfortable driving both manual and automatic vehicles.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.