Landside Operations Assistant - Annualised

Summary

East Midlands Airport

Permanent

Landside Operations Assistant - Landside

Why MAG?

Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

Summary
East Midlands Airport
Permanent - Part time 21 hours per week

Landside Operations Assistant - Landside

Why MAG?
Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role
Landside Operations Assistant - Landside
Safe movement of customer vehicles in the meet and greet service to and from storage areas within service level agreements.

Focussing on.

• Monitor and maintain a presence at the RDO
• Providing barrier maintenance (coin jams etc) following training provided and signed off by on site engineer.
• On the ground customer service to direct customers in to/out of the terminal, to the bus stops and relevant car parks support all our guests with wayfinding throughout the airport site.
• Collection and distribution of customer trolleys from both the airport estate including terminal front, car parks and airlock.
• Complete training and be signed off to operate and drive the trolley trailer vehicle safely and in accordance with the standard operating procedures. Proof of licence required.
• Litter picking of all designated landside areas with safe removal and disposal of the rubbish at the relevant waste disposal site.
• Winter operations support, to include gritting, de-icing, and other duties to ensure the safety of both staff and guests on the airport site.
• Ensure mobile lighting rig units are filled with fuel to ensure they operate. Any issues flagged immediately.

In addition.

• Assisting our customers with the entry and exit from the airport’s car parks, using the car park system giving customer service over the intercom at the barriers.
• Act as the first point of contact for anyone encountering issues with the car parks system and providing advice on day-to-day car parking queries.
• Liaising with the airports bussing team to ensure a smooth operation and experience for our customers travelling between the car parks and passenger terminal.
   
  We offer a permanent annualised hours contract which means you are paid for 21 hours per week. At peak times you may be required to work additional hours or at quieter times you wmay be required to work less than 21 hours. This does not affect your salary which is paid consistently at 21 hours per week despite the hours you may work. For example. In summer you may be required to work 31 hours, however you will be paid for 21 hours. In the winter where your hours will be reduced, the additional 10 hours worked in the summer will be offset to equal 21 hours per week, so, you will work 11 hours but still receive payment for 21 hours.

Equal Opportunities & Reasonable Adjustments

 At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity