Landside Operations Duty Manager

LANDSIDE OPERATIONS DUTY MANAGER
Full time – permanent
4 on 4 off (2 days, 2 nights, 4 days off)
07.00 – 19.00 (day shift) 19.00 – 07.00 (night shift)
42 hours per week
Based at the East Midlands Airport

Why MAG?
Every year, East Midlands Airport connects over 4 million passengers with more than 80 destinations across Europe and is also the UK’s number one provider of pure freight services. Part of the largest UK owned airport operator group, MAG, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.

The role

This is an exciting opportunity for a Landside Operations Duty Manager based at the East Midlands Airport. The successful candidate will be responsible to ensure all aspects of the car parking operations which can accommodate up to 15,000 car park spaces are carried out safely.

Duties include:

• Responsible for the customer end to end journey for meet & greet and self-park products.
• Ensuring regular communications are delivered to all colleagues in a timely and engaging manner ensuring accessibility and consistency.
• Supporting with engagement action plans and working towards achieving the departmental target.
• Managing all operational Health & Safety requirements (including risk assessments) and develop a safety focussed culture within the operational delivery teams.
• Promoting a culture of continuous improvement and encourage innovation to improve operational efficiency and customer experience. Translating colleague feedback and ideas into practical solutions which can be adopted by the operation

What will make you successful in the role

Excellent leadership skills through coaching and development.

Experience in all MS packages

Able to analyse and interpret data to make informed decisions.

Advocate for change and supporting the team through any process improvements.

Excellent communication skills both verbally and written

Ability to partner with others be flexible and have a “can do attitude”

     Full Valid driver’s license with a maximum of 6 points

Benefits

• Huge range of company discounts  
• Free Virtual GP service, available 24 hours a day, 7 days a week  
• Care Concierge service 
• Two volunteering days per year  
• Staff parking
• Competitive company pension scheme
• Staff uniform
  
  

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.