Operations Manager - Air Traffic Services

Air Traffic Control- Operations Manager

Permanent Role based at East Midlands Airport

The Role

As the Air Traffic Control Operations Manager, reporting into the Head of Air Traffic Services, you will be responsible for the day-to-day operational management of the ATC unit at East Midlands Airport, ensuring the safe, efficient, and compliant delivery of aerodrome and airspace services in line with CAA regulations and local procedures.

You will provide leadership, guidance, and support to Watch Managers and operational staff, overseeing performance, staff development, and the maintenance of operational standards. You will coordinate operational activities, manage resources, respond to incidents, and ensure systems and infrastructure are fit for purpose, working closely with engineering and technical teams. You will also deliver local projects and operational changes, such as procedural updates, change management, or infrastructure improvements, ensuring staff are trained and prepared.

What will make you successful in the role?

• Understanding of CAA regulations, EU Regulation 2015/340, CAP 670, and ICAO standards, with the ability to apply them effectively.
• Proven ability to lead and motivate operational teams under high-pressure in highly regulated safety-critical conditions.
• Ability to inspire, motivate, and guide Watch Managers and operational staff, creating a high-performing, professional, and safety-focused culture.
• Commitment to safety, SMS principles, and fostering a Just Culture within the team.
• Ability to make timely, risk-based decisions during high pressured situations, operational disruptions, and periods of significant change.
• Ability to engage with the CAA, airport operations, engineering teams, airlines, and internal stakeholders effectively.
• Skilled in coaching, providing structured feedback, and developing staff to maintain high operational and professional standards.
• Ability to plan and implement operational changes while maintaining compliance, staff readiness, and smooth integration.
• Ability to adapt to changing operational demands and maintain focus during high-stakes or abnormal situations.

Technical Qualifications

• Extensive experience in a highly regulated function (Air Traffic/Aerodrome)
• In-depth knowledge of regulation with the ability to interpret and adapt regulations to local operational requirements.
• Evidence of leadership or management training relevant to operational and safety-critical environments is required.
• Competent in documentation, data management, and change management

This is a critical leadership role responsible for the safe, efficient, and compliant delivery of day-to-day Air Traffic Control operations at East Midlands Airport. You will provide strong operational leadership to the ATC team, ensuring performance, resilience, and safety standards are maintained, while playing a key role in managing operational change, infrastructure, and staff development across the unit.

Air Traffic Control- Operations Manager

Permanent Role based at East Midlands Airport

This is an exciting opportunity for a leader with an in depth knowledge of regulations and operational procedures in airport areodrome and air traffic departments

The Role

As the Air Traffic Control Operations Manager, reporting into the Head of Air Traffic Services, you will be responsible for the day-to-day operational management of the ATC unit at East Midlands Airport, ensuring the safe, efficient, and compliant delivery of aerodrome and airspace services in line with CAA regulations and local procedures.

You will provide leadership, guidance, and support to Watch Managers and operational staff, overseeing performance, staff development, and the maintenance of operational standards. You will coordinate operational activities, manage resources, respond to incidents, and ensure systems and infrastructure are fit for purpose, working closely with engineering and technical teams. You will also deliver local projects and operational changes, such as procedural updates, change management, or infrastructure improvements, ensuring staff are trained and prepared.

What will make you successful in the role?

• Understanding of CAA regulations, EU Regulation 2015/340, CAP 670, and ICAO standards, with the ability to apply them effectively.
• Proven ability to lead and motivate operational teams under high-pressure in highly regulated safety-critical conditions.
• Ability to inspire, motivate, and guide Watch Managers and operational staff, creating a high-performing, professional, and safety-focused culture.
• Commitment to safety, SMS principles, and fostering a Just Culture within the team.
• Ability to make timely, risk-based decisions during high pressured situations, operational disruptions, and periods of significant change.
• Ability to engage with the CAA, airport operations, engineering teams, airlines, and internal stakeholders effectively.
• Skilled in coaching, providing structured feedback, and developing staff to maintain high operational and professional standards.
• Ability to plan and implement operational changes while maintaining compliance, staff readiness, and smooth integration.
• Ability to adapt to changing operational demands and maintain focus during high-stakes or abnormal situations.

Technical Qualifications

• Extensive experience in a highly regulated function (Air Traffic/Aerodrome)
• In-depth knowledge of regulation with the ability to interpret and adapt regulations to local operational requirements.
• Evidence of leadership or management training relevant to operational and safety-critical environments is required.
• Competent in documentation, data management, and change management

This is a critical leadership role responsible for the safe, efficient, and compliant delivery of day-to-day Air Traffic Control operations at East Midlands Airport. You will provide strong operational leadership to the ATC team, ensuring performance, resilience, and safety standards are maintained, while playing a key role in managing operational change, infrastructure, and staff development across the unit.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.