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Passenger Services Driver - East Midlands Airport

Date: 12-Oct-2021

Location: East Midlands Airport, GB

Company: MAG

  • Passenger Service Driver
  • Based at East Midlands Airport
  • Full-time permanent position working 42 hours per week.
  • 4 on 4 off basis (2 days 2 nights) working 5am-5pm and 5pm-5am
  • Salary £20,308.44


About us:


MAG is the UK’s largest airport group. We own Manchester, Stansted and East Midlands Airports. With over 60 million passengers, flying to over 270 destinations annually, customer service is at the heart of everything we do.


About the role:


We are currently seeking a Passenger Service Driver to join the Customer Service team in delivering exceptional customer service, whilst focusing on easing the Passenger Reduced Mobility customer journey in airside and airfield areas.

As a Passenger Service Driver you will be responsible for (this is not an exhaustive list):

  • Providing exemplary service to all passengers. Reporting any customer service issues/queues to the Passenger Services Duty Manager for action.
  • Driving airside vehicles on the apron (including the ambulift) as required.  Providing the delivery of PRM passengers to/from their seats in the aircraft through manual handling lifting assistance as required, using the carry-on chair where relevant.
  • Taking instruction and keeping in contact with Operations Supervisors to keep informed of all flights and passengers who need assistance and to inform them of all extra passengers and any changes to the passenger requirements or location.
  • Complying with all relevant safety procedures and undertake any training required for the role, i.e. First Aid, Airside driver permit, Ambulift driver training. Completing any incident/Accident reports for any issue you may encounter including any near miss events.
  • Use of computer software to accurately record information in line with CAA regulations.
  • Accountable for all company equipment issued to you on a daily basis and ensuring that all equipment, including keys, tablets, phones, radios and vehicle are signed in/out and the relevant paperwork is completed.
  • Ensuring the collection of wheelchairs and baggage trolleys from relevant points around the airport campus and place in the required storage areas.
  • Collecting PRM passengers and take them through security to their boarding gate or dedicated seating area.  Collecting arriving passengers from the aircraft, taking them through immigration/passport control to baggage reclaim to identify their baggage and through customs to the arrivals hall/Coach pick up point/M&G office.  Ensuring the customer is communicated with at every stage of their journey.
  • During delays or disruption liaise with the Operations Supervisors and handling agent to ensure that PRMs are kept up to date and assist the Duty Manager with providing customer service support to the terminal operation where required.
  • Carrying out duties laid out in the terminal emergency services manual, being familiar with the airport emergency procedures and its requirements.  Assisting in implementation of winter measures and the Aerodrome Snow Plan, where necessary driving specialist vehicles.
  • Supporting Passenger Services Assistants with their duties when required such as: hosting e-gates, supporting security, supporting car parks and queue timing.
  • Acting as a first point of contact for all passengers across the airport campus, helping them with the next step in their journey.  Actively seeking passengers who may require additional support and assistance in and around the terminal to ease their journey and enhance their experience.
  • Ensuring that health and safety regulations are always adhered to.


About you:

We are seeking a proactive, driven individual who possess a genuine passion for delivering world-class customer service. You will demonstrate this through extensive experience in working in a busy customer service environment.


  • You will be able to work effectively within a team and communicate clearly with a can-do, positive attitude.
  • You must have a clean full UK driving license as well as a LGV license.
  • The role will require frequent manual handling lifting of passengers.


The contract:

  • Full-time permanent position working 42 hours per week.
  • 4 on 4 off basis (2 days 2 nights) working 5am-5pm and 5pm-5am. Please note – as the airport is a 24/7 operation you will need to be flexible in the shifts that you work to meet operational needs.



How do I apply?


Please submit your up to date CV/Cover letter to apply for this role – failure to do so may result in automatic withdrawal.


For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this  link:


Advert will close once sufficient applications have been received. Internal applicants - you must have been in your current role for at least 6 months to be eligible to apply.

Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to email one of our Recruitment Coordinators to inform us of any reasonable adjustments you might need to enable this to happen. Our email address is: