Hospitality Host

Summary

• Hospitality Host
• Based at Edinburgh Airport
• Permanent contract
• 30 hours per week
• £19,099.93 per annum

Why CAVU?

For airports, for partners, for people. We are CAVU.

At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.

From our revenue accelerating single platform technology, Propel, through to our world-class hospitality venues including Escape Lounges & aether – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.

Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.

If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

The role

We currently have an exciting opportunity to join our Hospitality Team here at Edinburgh Airport.
 
Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy
• To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.

What will make you successful in the role?

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery
• A team player with an absolute first-class approach to customer service
• Experienced in and with demonstrable examples of flexibility across long trading days
• Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
• Computer literate on mainstream PC applications including Microsoft office
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
• Experience of working in a similar hospitality/lounge setting would be beneficial

 
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
 
You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.
 

Benefits:
 
As a CAVU employee you will have access to some great benefits including:

• Free on-site parking whilst on duty
• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• On-site discounts and heavily discounted staff shop
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Meals on duty
• Uniform provided
   

How do I apply?
 
Please submit your up-to date CV and a covering letter via our website detailing how you meet the role criteria.
 
Advert will close once sufficient applications are received.