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Group Head of Operational Resilience Policy & Standards

Date: 23-Jan-2023

Location: London Office, GB

Company: MAG


  • Department: Operations
  • Permanent Role
  • Flexible location:  Manchester Airport, Stansted Airport, East Midlands Airport or London
  • Competitive salary plus 11% pension contribution
  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds
  • This role offers the opportunity to work for the largest Airport Group in the country, on unique projects, transforming the future of our airports


About us: 

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.  


The safety of our customers is at the heart of everything we do, and every colleague has a unique opportunity to contribute as we help families, businesses and cargo connect around the world. 


We are ambitious for our airports, investing in the infrastructure our airports need to grow beyond pre-pandemic levels over the coming years. We are always on the lookout for new ways we can add value for customers as they travel, as well as seeking opportunities to work smarter and collaborate more.   


Our people feel proud of the work they do to make our airports successful and the growth they bring to the surrounding communities and regions.  


Join MAG and make the journey.  


Learn more about MAG:


Group Head of Operational Resilience Summary:

  • To provide leadership strategy and direction on business continuity and operational resilience matters across MAG, Develop policy and standards commensurate with regulatory requirements, industry standards and MAG group policy and vision.
  • The role is responsible for ensuring business and operational resilience is fully integrated into all business and operational processes through the development of quality management systems and collaboration with internal and external stakeholders.
  • The post holder will be a trusted adviser to the MAG Senior Leadership Team, ensuring key performance indicators are achieved and business reputation is preserved.
  • The role will require the post holder to operate across MAG working within and developing best practice principles of Emergency planning, Contingency Planning, Crisis management, Business continuity and recovery.


A day in a life of a Group Head of Operational Resilience: 

  • Responsible for the development and delivery of policy, standards & vision on all resilience matters to support the delivery of the Group’s Vision and Mission. This will involve the development, support, and implementation of strategies in support of the MAG operating model that achieves and maintains industry leading ways of working and performance that will enhance the Group’s reputation both internally and externally.
  • Working with the Group Risk, compliance and assurance function to assure the end-to-end compliance of the Operations functions compliance with regards to business resilience policy & standards and MAG improvement programmes such as ARP.
  • Responsible for assuring the compliance of MAGs operations regulatory and legislative obligations for Business and operational resilience.
  • Liaise and work closely with the Group Chief of Staff team to ensure a coordinated approach to the boundaries of business and operational resilience.
  • Lead the development and implementation of Group wide resilience themed campaigns and initiatives to drive continual improvement in Business and operational resilience across all areas of the business.
  • Engage and collaborate with Group and airport teams to facilitate compliance, management, and assurance processes required to maintain external accreditation where applicable.
  • Provide support and guidance to the Group Audit & Assurance team on scope and delivery of the third line of defence audit and assurance programmes.
  • Accountable for the development and implementation through the local teams of Group emergency, contingency and business continuity plans Policies.
  • Accountable for the development and implementation of an effective accredited generic Business Continuity Management System across all MAG functional areas.
  • Maintain a Business Continuity Risk Register, ensuring the Airport Leadership Teams are fully appraised of existing and emerging risks and that appropriate mitigation strategies are developed and implemented in accordance with MAGs risk appetite.
  • Contribute to the development of operational and capital investment plans (OPEX and CAPEX) to ensure operational resileince risk is continually managed within appetite throughout infrastructure and business change programmes.
  • Contribute to the development of asset and maintenance standards to ensure adequate resilience, contingency and operational recovery policy & procedures are in place.
  • Provide strategy, guidance, direction and leadership on the development and management of generic Business Continuity and recovery Plans, including training and competency requirements for the leadership teams.
  • Develop generic standardised assurance systems to ensure the effective implementation and maintenance of the Business Continuity System, using recognised testing and compliance techniques.
  • Ensure the integration and alignment of business continuity plans for critical service partners and suppliers, influencing continuous improvement and robust contract management principles.
  • Manage the implementation, development and maintenance of an airport emergency management system to ensure the highest standards of information management, stakeholder engagement and decision making.
  • Ensure lessons learned from disruption events and incidents are captured and acted upon, through an effective debriefing process. This will include events from other global airports and industries.
  • Lead contingency planning teams and act as a trusted advisor to Operational Managers and the Airport Leadership Team.
  • Ensure that Group Business Continuity Plans for IT, HR, Capital Delivery and Media Relations are aligned and adequately support the MAG resilience planning.
  • Develop and evolve the maturity of MAGS Incident Management response, including associated IT, media and communication systems..
  • Oversee and administer all MAG Resilience forums and associated sub-committees, including the validation of management information reporting and business intelligence that informs MAGs reporting requirements.
  • Represent MAG through active involvement in local, regional and national planning forums.


What will make you successful as a Group Head of Operational Resilience:

  • Desirable qualification e.g. Certification in Business Continuity equivalent to CBCI
  • Proven experience of developing effective Business Continuity Management Systems in a complex multi-functional business environment.
  • Experience of supporting and advising senior business leaders up to Managing Director/Chief Executive level.
  • Demonstrable experience of engaging and positively multi-functional teams and operational managers within a complex business environment
  • Strong negotiation and influencing skills
  • Knowledge of continuous improvement and corrective / preventative action techniques
  • Highly computer literate


How to apply:

Please submit an up-to-date CV along with a cover letter, outlining relevant experience that makes you the ideal candidate for this role.


Equal Opportunities & Reasonable Adjustments:

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing