Cleaning Supervisor

Summary

• Cleaning Supervisor
• Based at Stansted Airport
• Fixed term contract or secondment until 1 October 2027
• £42,883 rising to £47,536 after a successful three-month qualifying period
• 42 hours per week
• Shift work: 06:45-18:45 or 18:45-06:45; 2 days, 2 nights, 4 days off

About us

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates £7.75bn each year for the region. 

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs 
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service  

The role

As a Cleaning Supervisor, you will lead day-to-day cleaning operations across an allocated area, ensuring high standards, compliance and a positive guest experience. 

Your key responsibilities will include:

• Demonstrable responsibility for the operational delivery of cleaning standards across an airport environment, including auditing, monitoring and reporting performance against agreed KPIs and managing remedial action where standards are not met.
• Ability to coordinate and plan cleaning activities and resources to maximise service delivery, compliance and operational effectiveness.
• Experience of mentoring and developing Cleaning Coordinators, supporting effective succession planning and maintaining accurate, up-to-date O&M and asset information through the Cleaning Performance Manager.
• Ability to lead operational discussions, manage stakeholder expectations, implement agreed solutions and act as the first line of response for cleaning issues, remaining accountable to key stakeholders across the business.
• Experience of identifying and delivering continuous improvement, efficiencies and partnership opportunities, with an innovative approach to achieving objectives.
• Ability to make effective use of industry techniques and best practice to drive operational standards and service delivery.

What will make you successful in the role?

• Excellent technical knowledge of cleaning services, cleaning best practice and COSHH, with knowledge of health and safety requirements.
• Experience managing a large operational team in a high-footfall environment, with strong leadership and communication skills.
• Ability to build effective professional relationships with customers and colleagues, and influence and motivate at all levels.
• Ability to give clear, constructive feedback, develop two-way communication and deliver difficult messages sensitively and tactfully.
• Ability to understand peak and flow operations, respond in real time to operational requirements, interpret data and deploy staff effectively to achieve KPIs.
• IT literate, including Word, Excel, Maximo and Touchwork, with a self-motivated approach and the ability to create a clear vision of success for the team.
• Driving license advantageous but not essential