Customer Operations Assurance Manager

Summary

• Customer Operations Assurance Manager
• Permanent role
• Based at London Stansted Airport
• Salary from £44,895 DOE

Why MAG?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive. 

The role

This is a key role in ensuring that the highest level of passenger satisfaction and experience is maintained, through adherance to our compliance and assurance standards. Your key responsibilities will include:

• Undertaking Fire Safety assurance and compliance actions on behalf of the Customer Operations directorate. 
• Updating Fire Safety Plans.
• Undertaking fire risk assessments and manage follow up actions.
• Support emergency testing arrangements.
• Risk assessments as relating to Health & Fire Safety.
• Consistent review of fire safety proceedures. 
• Provide accurate reporting on safety and fire safety metrics.
• Track and report on customer metrics, including NPS, CSAT and Airport Service Quality data. 
• Support colleague absense management and performance management actions.
• Respond to situational demands, eg VIP visits, special events. 

What will make you successful in the role?

In order to be successful in this role, you will possess:

• Fire Safety Regulation/Fire Risk Assessment experience
• NEBOSH General or NEBOSH Fire Certificate
• Experience balancing a variety of demands and actions
• Clear and effective communication skills
• Comfortability with Microsoft Office software
• Comfortability working in a dynamic, live, operational environment

We will provide training in the following areas to the successful candidate:

• Fire Responder Training 
• First Aid at Work