Hard Services Contract Manager

Contracts Manager – Facilities Management - Hard Services

Facilities Team (part of Stansted Asset Management)
London Stansted Airport
Permanent position 
40 hours per week
Band 3 - £59,000 p.a.

Please submit a cover letter clearly detailing the skills, experience and qualifications you have for this role.

The role 

Proactive contract manager to oversee the delivery of a hard facilities management services contract. The role requires strong operational experience, stakeholder and contractor relationship management, and technical expertise to ensure the highest standards of compliance, service delivery, and asset performance in a 24/7, high-security environment.

 Contract management 
•    Oversee day to day delivery of the contract 
•    Ensuring SLA’s, KPI’s and performance targets are met and reacting accordingly if they are not. 

Relationship management 
•    Being the primary contact for MAG in relation to the hard services contract. 
•    Attending and organising regular meetings and giving updates for internal stakeholders. 
•    Driving continuous and innovative improvements over the course of the contract. 

Compliance and safety 
•    Ensuring both the statutory and local compliance measures are in place, being cautious of the nature of the high security environment. 
•    Maintaining and documenting any necessary audits. 
•    Leading or assisting in any incidents affecting airport operations. 

Financials 
•    Manage budgets, forecasts and control reactive costs in line with contract requirements. 
•    Identify and set early warnings to mitigate against risks and additional works. 
•    Support procurement with operational and contract variations when necessary. 

What will make you successful in this role?

•    Higher qualification in facilities management, strategic management or similar / diploma in contract management.
•    Strong knowledge of statutory compliance (e.g. SFG20, PPM regimes) 
•    IOSH or NEBOSH certification would be beneficial. 
•    Excellent stakeholder management and the confidence to challenge to meet performance expectations. 
•    Experience within a high footfall, security and regulated environment would be beneficial. 
•    At least 5 years operational and / or facilities management experience. 
•    Budget management experience. 

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. 
 
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. 
 
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 
 
•    Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs 
•    24 days holiday plus bank holidays 
•    Free parking 
•    Subsidised public transport 
•    Huge range of company discounts 
•    2 volunteering days per year 
•    Free Virtual GP service, available 24 hours a day, 7 days a week 
•    Care Concierge service  

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity