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Head of Command & Control - Stansted Airport

Date: 16-Nov-2022

Location: London Stansted Airport, GB

Company: MAG

  • Based at Stansted Airport
  • Permanent role
  • Hybrid working
  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds
  • Closing date - Wednesday 14th December 2022

About us:

Every year, London Stansted Airport connects over 20 million passengers with more than 190 destinations across the globe.  Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. Despite the vast scale of the operations, London Stansted Airport is a community with people at its heart: customer service is what we do. In enabling air travel, we help families, businesses and cargo connect around the world. As part of a vibrant team, everyone contributes to keeping people safe and comfortable as they use our airport. As an employer our airport offers real camaraderie, exceptional training and a wealth of long-term career opportunities. If you’re looking for a rewarding career that will give you huge scope to make an impact and explore your potential to the full: London Stansted is an airport that’s going places. 

About the role:

As Head of Command & Control for Stansted Airport, you will lead the Airport Duty Manager team with direct responsibility to deliver a customer focussed operation meeting all KPIs and SLAs. You will provide principal first line control of emergency incidents, leading your team and staff accordingly. Developing your people and promoting positive engagement will be key to the success of the role ensuring the vast skills & experience held on the team is used to its full potential. Further responsibilities include developing ways of working and how resources are used to maximise delivery, using real time information & passenger movement data is to improve service performance and optimising the integrated airport plan. The role will oversee  a 24/7 365 operational command and control and may have to cover occasional shifts to support the duty team. Other elements of the role include:


  • Developing integration plans to centralise additional functions and departments into a single Airport control centre
  • Drive operational resilience through strategies and plans for the overall airport 
  • Collaborate across airport ops leadership (all airports) on best practice & lessons learned, optimising interface with planning and service delivery
  • Support and drive positive health & safety performance and culture, ensuring compliance, action and continuous improvement 

What will make you successful in this role:


As Head of Command & Control, you will posess excellent change management and influencing skills in a crisis management focussed environment. You will be able to lead people confidently and passionatley, in a multi-stakeholder environment including operational, customer facing and corporate. An ability to design, implement and constantly review customer centric strategies with a focus on commercial results is essential alongside an ever present eye on continuous improvement. Data & analytics are critical in MAG, as is innovation so again these are strongly connected to the success of the role. 

What can we offer in return?

Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 11% company contribution pension, car allowance scheme, private medical, free parking & subsidised public transport, 25 days holidays plus bank holidays and a huge range of company discounts.


Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.

MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.