Head of Landside Operations

Summary

• Head of Landside Operations 
• Based at London Stansted Airport
• Permanent Position 
• £65,000 - £75,000

Why MAG?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive.

The role

This is a critical leadership position within one of MAG's most commercially viable areas. Your key responsibilities will be:

• Lead Landside Operations staff, inspiring outstanding customer service and operational excellence.
• Develop and align business plans for peak operations.
• Collaborate with Commercial and Planning teams to manage Car Park capacity and demand, driving commercial revenue.
• Improve bussing contract efficiency through robust management and KPIs.
• Contribute to long-term planning for car parking capacity with Assets, Commercial, and Planning teams.
• Review and develop cost-effective technology and infrastructure plans with Assets and IT.
• Ensure minimal disruption and maximum benefits in infrastructure, equipment, and system changes.
• Build relationships across the Landside estate to drive a ‘one team approach’ for service and safety.
• Ensure Traffic Orders and Airport Bylaws are compliant and align with the Surface Access strategy.
• Partner with Group Planning and Policy to meet surface access strategy and Section 106 obligations.
• Create a high-performing team environment with clear roles, responsibilities, and development plans.
• Manage people performance with HR support, ensuring fair and consistent application of procedures.

What will make you successful in the role?

In order to be successful in this role, you will:

• Communicate and translate vision into clear deliverables.
• Focus team on corporate strategic priorities.
• Lead transformational change initiatives.
• Inspire confidence within your team and stakeholder group.
• Be visible and approachable to the team.
• Recognize and engage team members.
• Keep team updated on business strategy and performance.
• Delegate tasks to maximize performance and development.
• Implement effective performance strategies.
• Develop a coaching culture.
• Identify and develop team talent.
• Make bold decisions to achieve strategic targets.
• Influence beyond direct function.
• Exceed objectives and nurture accountability.
• Champion safe working practices.
• Ensure effective collaboration with other functions.
• Build strong stakeholder networks.
• Drive best practices across the organization.
• Demonstrate resilience and inspire confidence.
• Set high personal performance standards.
• Show technical competence and address limitations.
• Role model MAG values.
• Drive EBITDA growth and apply business and financial skills.
• Embed a customer service mindset.
• Create successful business cases.
• Manage costs and risks effectively.
• Balance asset/service risks against cost.
• Ensure assurance activities maintain group standards.
• Collaborate with stakeholders on asset strategies and work programs.
• Plan effectively for assured delivery