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IT Business Partner

Date: 25-Jun-2022

Location: London Stansted Airport, GB

Company: MAG

IT Business Partner 

Hybrid - Site Based (Stansted Airport & remote)


A key member of the IT Service & Delivery Team, the STN IT Business Partner will be responsible for:

• Managing the day-to-day relationship between Group IT and the STN Senior Leadership Team, maintaining alignment between all key stakeholders from both an IT Service Operations and IT Project & Programme delivery perspective.

• Representing Group IT at key STN Operational and Strategic Forums, including Airline Operating Committees.

• Representing Group IT at STN Operational forums pre and post major incidents and planned changes.

• Leading on-site communication to Senior Stakeholders during Major Incidents affecting STN during Operational Hours.

• Soliciting the needs of the STN Senior Leadership Team and disseminating these back to the IT Leadership Team.

• Developing a prioritised backlog of Operational Risks to be mitigated, and Opportunities to be realised for STN.


Principal Accountabilities

• Acts as the Single Point of Contact for in-scope services & Minor / local airport projects for both Internal and External stakeholders.

• Seeks to improve continually and proactively IT Service Delivery & projects and maintains related Service Improvement Plans.

• Makes sure that in-scope Services operate at the levels negotiated and documented in Service Level Agreements and that information contained within the Service Catalogue is accurate and maintained.

• Manages the relationship between IT and Operational & Functional Leads, plus all other operational & Back-office airport teams ensuring that they are kept up to date on service provision and project updates via a matrix management route

• Conducts IT service reviews with the operational teams that cover Minor projects, strategic change updates and IT service KPI and SLAs

• Identifies and drives the remediation of Risks associated with their services in conjunction with the wider IS team, ensuring that they are maintained on the IS Risk Register

• Ensures all IT processes are aligned with the Group IT ‘Ways of Working’

• Attends STN Operational forums ensuring daily, weekly, and monthly updates to the business

• Takes the lead with onsite communication during Major Incidents affecting STN during Operational Hours

• Puts the customer at the heart of everything they do

• Is part of the Group IT ‘Out of Hours’ Duty Management Rota


Key Skills & Experience

• Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software, and services in use for delivering Information Services.

• Has demonstrable experience of delivering Technology Services within a culture of Continual Service Improvement.

• Has a formal qualification in an appropriate discipline. e.g., ITIL

• Displays good interpersonal skills at all levels of contact and in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language.

• Has the ability to make decisions under pressure, such as initiating action to resolve operational problems or to protect service


Please note that due to security restrictions, in order to gain clearance for airport access, you will be required to undergo a 5 year full background check.