Landside Duty Manager

• Landside Duty Manager 

• Based at Stansted Airport  

• Permanent Position 

Why London Stansted Airport?  

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.  

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.  

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. 

You’ll also have access to some great benefits including:  

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs  

• 24 days holiday plus bank holidays  

• Free parking  

• Subsidised public transport  

• Huge range of company discounts 

• 2 volunteering days per year 

• Free Virtual GP service, available 24 hours a day, 7 days a week  

• Care Concierge service   

The role 

As a Landside Duty Manager, you'll ensure the safe and efficient operation of the airport's car parks, road network and Meet & Greet services, driving operational performance and an excellent customer experience. 

You'll lead and develop a team of Supervisors and Car Park Colleagues while acting as the subject matter expert for car park systems, ensuring their 24/7 availability to maximise throughput, protect revenue and deliver a seamless end-to-end customer journey. 

What will make you successful in this role 

• Experience of effectively managing Managers at Supervisory or First Line Management level.   

• Experience of effectively managing and deploying staff to achieve business goals. 
  Able to demonstrate experience of building effective, lasting professional relationships with customers and colleagues. 

• Able to give clear, constructive feedback; develop two-way communications and deliver difficult messages in a sensitive and a tactful way both to individuals and teams. 

• Able to respond positively and take responsibility for key projects and delivering major change 

• Able to analyse and interpret data to inform decision making and effective deployment of staff to achieve KPI's 

• IT Literate  

• Excellent leadership skills

• IOSH Certificated