Landside Facilities Officer

Summary

Landside Facilities Officer

• Landside team
• London Stansted Airport
• Permanent
• Band 8 - £27,986 rising to £30,995 after 3 months successful probationary period.
• Additional 17.5% shift pay
• 36.75 hours p.w.
• Shift working – shifts include 0600 – 1630 and 1530 – 0200, covering  seven days a week and rotate over a 10 week period.

Why MAG?

Every year, London Stansted Airport connects almost 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. 

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. 

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs 

• 24 days holiday plus bank holidays 

• Free parking 

• Subsidised public transport 

• Huge range of company discounts 

• 2 volunteering days per year 

• Free Virtual GP service, available 24 hours a day, 7 days a week 
• Care Concierge service 

The role

To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, excellent customer service and minimal disruption is delivered at all times.   Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both guests, employees and stakeholders.

Working with scheduled bus and coach service providers, you will ensure that exceptional presentation and service standards are delivered and you will work to grow positive working relationships.

• To oversee the management of Stansted Airport coach and bus station ensuring efficient operation and minimal disruption including bay management
• To carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airports fault reporting process
• To facilitate the payment of charter coach charges and bank monies daily through the agreed process
• To provide information and assistance to all customers and service providers using the coach and bus station services.
• To provide detailed information relating to the Stansted Airport departures and facilities
• Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience of all customers and bus and coach station service providers.
• To liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high quality standard
• To liaise with the Stansted Airport service providers regarding service updates
• To manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
• Create a positive culture through great communication, integrity, positive energy and pride
• To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Landside Supervisor

What will make you successful in the role?

•    A passion for customer service
•    Great communication skills
•    Administration skills
•    Health and safety knowledge
•    Self-motivated and driven to achieve daily goals
•    Dynamic