Landside Receptionist - Landside

Summary

• Landside Receptionist
• Meet & Greet (Parking Operations)
• 40 hours per week. Shifts are days and nights, from 0600 – 1815 or 1800 - 0615
• 20 hours per week. Shifts are days and nights, from 0600 – 1815 or 1800 - 0615
• Salary - £25,253.30 rising to £27,962.61 after a minimum 3 months successful qualifying period.  
• Additional 17.5% shift pay.
• Driving vehicles required 

Why STN?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. 

Benefits can include: 

• 6% company contribution pension
• 24 days holiday plus bank holidays (pro rata)
• Free parking
• Subsidised public transport
• Huge range of company discounts via company portal

The role

Welcoming the customers on arrival and on departure at the Meet & Greet parking reception, providing a first class customer service experience.  You will be expected to provide Reception and Valet support, this will involve being comfortable driving customers vehicles. Ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times, providing customers with all required information for a safe and smooth onward journey. Recording vehicle observations for the purpose of revenue and damage claim protection. The successful candidate must be comfortable and confident to drive a range of vehicles from the everyday run around to the prestige. 

Accountabilities will include;
•    Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximised in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
•    Based on Arrival / Returns data, provide logistical and immediate decisions to ensure a successful operation, enabling the team to deliver ‘better than plan’.  
•    Co-ordinate the safe movement of customer vehicles where necessary including the utilisation of operational drivers via direct and key room communications. 
•    Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements. 
•    To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service. 

What will make you successful in the role?

•    You should be a careful and experienced driver with 2+ years of driving experience and no more than 3 penalty points on your UK Driving Licence (Checks will be carried out)
•    Excellent verbal and numerical skills 
•    Organisational skills 
•    Ability to multi-task 
•    IT literate 
•    Team working 
•    Experience of working under pressure in a fast-paced environment 
•    Problem solving
•    Previous experience of working in a customer service role