Meet & Greet Receptionist

Date: 10 Jul 2024

Location: London Stansted Airport, GB

Company: MAG

Summary

Meet & Greet Receptionist
•    Car Park Services
•    London Stansted Airport
•    Secondment/Fixed Term Contract for 6 Months
•    £25,253.30 rising to £27,962.61 after a minimum 3 month qualifying period.  Additional 17.5% shift pay.
•    40 hours per week – 0600-1800 or 1800-0600.  2 days, 2 nights, 4 days off.

 

Why MAG?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

 

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. 

Benefits can include: 

 

  • 6% company contribution pension
  • 24 days holiday plus bank holidays (pro rata)
  • Free parking
  • Subsidised public transport
  • Huge range of company discounts via company portal

The role

Ensuring the smooth operation of and the hosting and greeting of, arriving and returning passengers through our busy and fast paced Meet & Greet (M&G) and Valet (VIP) Reception areas.  Welcoming the customers on arrival and assisting them on departure, all whilst providing a first class customer service.  You will be expected to provide Reception and Valet support, ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times and enhance the customer experience, providing passengers with all required information for a safe and smooth onward journey.  Accurately recording customer check in and return time details as well as recording vehicle observations for the purpose of revenue and damage claim protection. 

 

Accountabilities
•    Monitor and make full and accurate use of the operation’s mobile and desktop check-in / check-out booking systems including the capture of vehicle condition / issues on arrival and reporting any I.T. issues to the appropriate channels.
•    Ensure correct use of arrival and return (Valet) areas to include appropriate and frequent communication with operational colleagues and filing of keys to ensure timely movement of vehicles to and from storage sites, ensuring capacity for both arrivals and returns are maximized in conjunction with days scheduled arrivals and returns whilst observing Health & Safety standards.
•    Administer all returns ensuring the customers vehicles are available for collection on time to avoid customer waiting. 
•    Based on Arrival / Returns data, provide logistical and immediate decisions to ensure a successful operation, enabling the team to deliver ‘better than plan’.  
•    Co-ordinate the safe movement of customer vehicles where necessary including the utilization of operational drivers via direct and key room communications. 
•    Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements, as directed.
•    To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service

What will make you successful in the role?

What will make you successful in this role

•    You should be a careful and experienced driver with 2+ years of driving experience and no more than 3 penalty points on your UK Driving Licence (Essential) 

•    Excellent verbal and numerical skills 

•    Organisational skills 

•    Ability to multi-task 

•    IT literate 

•    Team working 

•    Problem solving

•    Previous experience of working in a fast paced customer service role

•    Experience of working under pressure in a fast-paced environment 

Equal Opportunities & Reasonable Adjustments

 

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

 

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

 

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

 

You can contact the team by emailing HR.Recruitment@MAGAirports.com

 

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity