Resource Administrator

• Resource Administrator
• London Stansted Airport
• Full- time, Permanent
• £30,436 rising to £33,708 after a successful three-month trial

About Us?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:    

• Free parking 
• Subsidised public transport 
• Huge range of company discounts 
• 2 volunteering days per year 
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service 

The role

As a Resource Administrator, you will support the effective scheduling and deployment of colleagues by accurately administering resource requirements and maintaining relevant workforce information.

Help ensure operational areas are appropriately resourced by colleagues with the required skills across Airside Security, Car Parks, Cleaning, Customer Experience, Engineering, Terminal Security and Soft Services.

Key accountabilities

• Accurately administer and maintain Resource Management Systems, including colleague data relating to staff moves, new starters, leavers, annual leave, overtime, shift swaps and flexible working shifts.
• Review operational colleague timecards and resolve all exceptions.
• Provide Resource Team Managers and Schedulers with accurate information to support effective decision-making.
• Collate data sets for ad hoc requests from the Resource Leadership Team and key stakeholders.
• Support the Resource Leadership Team with meeting administration, including minute taking.
• Request third-party resources in line with operational demands set by the Resource Team Manager.
• Apply and share previous learning, supporting continuous improvement and improving personal effectiveness and efficiency.
• Undertake other duties reasonably requested by the company, including duties outside the standard remit of the role.
• Take responsibility for personal and team compliance with Company Health and Safety Policies, maintaining safe working practices that minimise risk to colleagues, customers and airport users.
• Maintain knowledge of airport facilities and layout, provide assistance with passenger and airport-user queries, and demonstrate a flexible and helpful approach to supporting the smooth running of the airport.

What will make you successful in the role? 

• Experience using Resource Management Systems, such as Kronos or Dimensions, would be an advantage.
• Ability to use initiative and respond flexibly to rapidly changing priorities.
• Ability to work effectively as part of a team.
• Good IT skills, including Microsoft Word, Excel and PowerPoint.
• A positive, flexible and enthusiastic approach to work.
• A creative and proactive approach to tasks and problem-solving.
• Effective communication skills, with the ability to communicate with people at all levels, including third parties.
• Strong organisational, planning and prioritisation skills.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.