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Operational Workforce Resource Planning Manager

Date: 23-Nov-2022

Location: London Stansted Airport, GB

Company: MAG

  • Operational Workforce Resource Planning Manager
  • Based at Stansted Airport
  • Permanent Role
  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds


About us:


Every year, London Stansted Airport connects over 20 million passengers with more than 190 destinations across the globe.  Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. Despite the vast scale of the operations, London Stansted Airport is a community with people at its heart: customer service is what we do. In enabling air travel, we help families, businesses and cargo connect around the world. As part of a vibrant team, everyone contributes to keeping people safe and comfortable as they use our airport. As an employer our airport offers real camaraderie, exceptional training and a wealth of long-term career opportunities. If you’re looking for a rewarding career that will give you huge scope to make an impact and explore your potential to the full: London Stansted is an airport that’s going places. 


About the role:


As Operational Workforce Resource Planning Manager, you will be responsible for the delivery of short, medium and long-term resource plans for operational areas across Stansted Airport. The resource plans you develop will deliver optimal efficiency and maintain regulatory compliance. You will work closely with operational teams across the airport to provide a constant focus on delivering a robust operation, whilst simultaneously driving efficiencies and colleague engagement. Alongside this, we are about to embark on a period of substantial modernisation in the way we operate through investment in a new Workforce Management (WFM) tool that will enable the team to streamline many of its manual processes. Other accountabilities include:


  • Driving a "centre of excellence" mindset across the airport for resourcing
  • Transferring abstract data modelling concepts to operational delivery
  • Creating scenario based analytical models to inform resource strategy
  • Constantly reviewing seasonal and non-seasonal rosters to ensure the optimal alignment to passenger demand
  • Conduct analysis and run scenarios to inform the optimal resourcing strategy
  • Promoting analytical thinking across the team, coaching and sharing expertise
  • Modernising working practices 


What will make you successful in this role:


You will come from an operational resource planning leadership background, with a keen eye for detail, ability to analyse & interpret data and have a solid understanding of processes and systems. You will lead & influence through example bringing excellent experience & knowledge in planning and scenario modelling. You will be able to build, develop and present advanced data models in Microsoft Excel alongside other industry/market resource planning systems. Additionally, you will hold strong commercial acumen, experience in controlling cost and optimising profit. 


What can we offer in return?


Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 11% company contribution pension, discretionary bonus potential, 25 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.


Equal Opportunities & Reasonable Adjustments


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing