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Retail - Leadership roles

Date: 13-Jan-2022

Location: London Stansted Airport, GB

Company: MAG


  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds 
  • Flexible/ Hybrid working for a better work/ life balance 
  • Roles located in Manchester and London Stansted Airport 
  • Senior Retail leadership roles  
  • Retail Category Manager roles 
  • Leadership/ senior level salaries and benefits 


Find out more about MAG here: 




Our Business 


MAG is the country’s largest airport group. We own Manchester, London Stansted and East Midlands Airports, as well as our MAG USA business based out of Chicago. We are an ambitious business that is continuously developing and diversifying with a number of recent positive changes to help us to continue our success in the post Covid environment. Our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day, 7 days a week across numerous operational departments to ensure that our guests are given a truly world class service.  





Fantastic senior level Retail opportunities! Join the UK’s leading Airport group as we scale up our fast-paced teams for future growth opportunities. We are looking for Heads of Retail (Senior Leadership roles) and experienced Retail Category Managers.


Roles  are available at Manchester and London Stansted airports (with travel across the group and to meet with partners) 


These roles will form a part of the group retail team accountable for delivering in excess of £500m of retail sales and associated income for MAG. They will be involved in the relationship management of our key partners, negotiation, tendering and contracting of new opportunities and the development of our airports to accommodate future passenger growth. 


The roles summarised: 


Head of Retail (multiple Leadership level roles): 

This is a senior level position within MAG, as such, you will be overseeing retailer pipeline and building category strategy for each airport/ terminal along with defining long-term organisational strategic growth ambitions and targets. You will have accountability for identifying new market opportunities, determining the optimal concession mix to maximise income, enhance guest experience and manage “key account” relationships/ contracts. This role isn’t just about optimising retail stores to maximise guest experience (although that is part of it) but focused around commercial delivery against large sales revenues and the ability to manage complex contractual arrangements. You will therefore have proven working knowledge of commercial business planning, tender processes and contract negotiation. 


The Category Managers: 

Reporting to the Heads of Retail, you will be responsible for creating and executing the Category plan to maximise the retail revenue and densities to deliver against the agreed business plan. You will be negotiating, tendering, managing and maximising partner contracts, tracking performance and KPIs to deliver business critical revenue and desired guest experience. 




The successful individuals for either rolewill have a strong personality, an intuitive understanding of the retail and / or hospitality markets, from operational excellence through to deep understanding of the commercial drivers of individual unit performance and a passion for exceeding our customers’ expectations. The ability to form strong supportive and challenging relationships with partners is a key attribute. Candidates with Retail Leadership experience will be expected to have been part of tender processes and complex contractual arrangements.  


What are we offering? 


  • A company that is inclusive and tolerant to all 
  • Flexible/ hybrid working for a better work/ life balance 
  • Senior level salaries 
  • Car allowance and personal private medical (for the senior retail leadership roles only) 
  • 11% pension contribution  
  • Performance related bonus 
  • Free parking  
  • Discounts on company products  
  • 25 days Holiday entitlement (plus the ability to buy more) 
  • Great commuter links to each of our airports 
  • Modern offices/ Free coffee/ break out areas/ great company culture and approach 



Equal Opportunities  


MAG is a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. 


Reasonable Adjustments  


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen. 


…please apply today.