Security Operations & Performance Manager - London Stansted Airport

Summary

Security Operations & Performance Manager

•    Reports to Head of Security
•    Security Team, Customer Service Directorate, London Stansted Airport
•    Permanent role
•    Salary – Grade 4a – MAG Leadership grade.  From £50k p.a.
•    Day working, Monday to Friday. Office based, some working from home also available.

Please submit a covering letter outlining how your skills and experience meet the job role requirements

Why MAG?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region. 
 
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. 
 
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including: 

 
•    Bonus scheme 
•    10% company contribution pension 
•    25 days holiday plus bank holidays 
•    Free parking 
•    Subsidised public transport 
•    Huge range of company discounts 
•    2 volunteering days per year 
•    Free Virtual GP service, available 24 hours a day, 7 days a week 
•    Care Concierge service  

The role

Lead on security related process improvements and business changes and be the subject matter expert to influence stakeholders across the business when introducing new products into the operation.

Work closely with others to deliver security products and performance improvements in line with the short and long-term business objectives.
 
Identify opportunities to improve Terminal Security efficiency and effectiveness, utilising performance management information to motivate and mobilise the Security Managers / Security Performance Managers and front line teams to drive continuous performance improvement against KPI service standards so that they are clear about their contribution to the overall business.

Accountabilities

•    Track and drive our most important business metrics, proactively identifying trends or risks within our data and conduct root cause analysis to identify corrective action.
•    Oversee the day to day Security Operation, ensuring resourced and able to deliver with assets available through liaising with Resourcing and Engineering Departments.
•    Create, develop and deliver a 12-month operating plan for terminal security focused on engagement and productivity. 
•    Lead and drive business planning activities with the planning team, highlighting and delivering opportunities to enhance business performance and efficiencies.
•    Lead on people change activities and implement them into the operational environment and track progress. 
•    Responsible for the end to end delivery of process, technology and people change, developing a culture of continuous improvement. 
•    Measure the success of change programmes, ensuring we deliver business case outcomes and measure the effectiveness of change. 
•    Deputise for the Head of Security and other operational roles as required.

What will make you successful in the role?

•    Demonstrable experience in managing change and departmental growth in a collaborative manner  
•    Strong leadership, influencing and communication skills at all management levels to ensure stakeholders deliver outcomes that meet regulatory and operational requirements 
•    Has a rigorous approach to problem solving and analytics. Can produce, interpret, and draw conclusions from analysis
•    Must have strong Excel and Powerpoint skills
•    Has a continuous improvement mindset and demonstrable experience of improving performance by introducing more efficient working practices and / or technology  
•    Proven planning capability essential 
•    The ability to understand the strategic impacts of your decision considering the impact on the wider business and teams  

We are ideally looking for people who have previous Aviation, Airport, Airline or Transport Industry experience.