Team Lead Deskside Engineer

Date: 23 Nov 2023

Location: London Stansted Airport, GB

Company: MAG

Team Lead Deskside Engineer, MAG 
•    Based at London Stansted Airport 
•    Permanent role 

•    Salary: £45,000 plus on call allowance

•    We are proud to be a diverse employer, and we welcome candidates from all backgrounds


MAG Manchester Airports Group
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. The safety of our customers is at the heart of everything we do, and every colleague has a unique opportunity to contribute as we help families, businesses and cargo connect around the world. We are ambitious for our airports, investing in the infrastructure our airports need to grow beyond pre-pandemic levels over the coming years. We are always on the lookout for new ways we can add value for customers as they travel, as well as seeking opportunities to work smarter and collaborate more. We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers. 


The Role
The team Lead Deskside Engineer role is part of our 2nd Line support function based at London Stansted Airport. You’ll be leading by example across the team, providing mentoring and coaching to colleagues as well as being a point of escalation between the deskside team based at Stansted and the Deskside Manager. You’ll be supporting MAG’s client and business client applications based on Windows Operating Systems on Desktops, Laptops, mobile phones and tablets plus any other IT related Aviation Systems, as well as being responsible for completing desktop maintenance, administration, changes and face to face user support. The role will work closely with our users and will visit areas in both operational areas (terminals, baggage halls and cargo) along with our office locations to troubleshoot and fix issues along with deploying new kit. You’ll also be included on the Duty Manager roster providing out of hours Major Incident Management Support.


What will make you successful in this role?
You’ll have the ability to lead, motivate and coach a team, alongside the hardware and software technical skills required. You’ll have the ITIL Foundation qualification (minimum) and previous experience of First Time Fix and SLA achievement. You’ll be a great organiser, a self-motivated achiever with an enthusiastic can-do attitude, as you’ll need the flexibility to work longer hours / change hours sometimes at very short notice as the business need arises. 


What can we offer in return? 
Great benefits as you would expect from a business the size of MAG – in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.



Equal Opportunities & Reasonable Adjustments


At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all diverse backgrounds.


MAG is a Disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process


We’re committed to supporting the health and wellbeing of our colleagues in every aspect of their lives. This includes prioritising mental health, which is just as important as physical health.


We recognise that everyone experiences fluctuations in their mental health, and we are dedicated to creating a supportive, inclusive and caring environment where our colleagues feel valued and respected.


You can contact the team by emailing