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Technical Support Engineer

Date: 19-Nov-2021

Location: London Stansted Airport, GB

Company: MAG

•Technical Support Engineer (3rd line)

•Based at London Stansted Airport

•Permanent - Full Time (36.25 hours per week)

•8.00am to 4.00pm or 9.00am to 5.00pm (Mon-Fri) – Supporting MAG Server infrastructure to deliver high quality service and improvements

•Perform 24/7 On-call duties (Covering 1 in 4 weeks)

•Free parking, subsidised public transport and other corporate benefits

•We are proud to be a diverse employer, and we welcome candidates from all backgrounds



About us:


MAG is the UK’s largest Airport operator. We own and operate Manchester, London Stansted and East Midlands Airports along with MAG USA, a major Airport services business based out of Chicago.


Find out more about us here -



About the role:


If you’re looking to join a dynamic sector, this could be the industry for you. You could join us at this time of great transformation within our IT infrastructure/Technical Operations team.


The focus of the role is to provide support to MAG's Server estate, cloud infrastructure and offer 3rd line desktop and application support to ensure a high quality of service to our customers. It’s a 24/7/365 fast-paced environment where you’ll work as part of a service-focused team supporting critical Infrastructure.


Main duties will include:


Following the ITIL process


Respond & fix Virtual Server hosting & Operating System issues (VMWare)


Provide 3rd level support and analysis during and after a security incident


Investigate repeated incidents through Problem Management & provide root cause analysis


Software packaging & Deployment using Microsoft SCCM


Physical Server & Storage related Hardware issues


Active Directory Administration & support


Provide 3rd line technical support including support to MAG's office based users and other IT Teams


Using available tools to perform daily backup checks and respond/investigate any alerts that have been raised


Perform Weekly Operating System Server patching


Working with Project Managers to assist with any project requirements, focusing on the technical aspects of implementation.


Building/imaging of virtual & physical servers


Maintaining high level of support documentation, detailing the current design, topology, fixes to assist & help improve resolution times.






Demonstrable competence using VMWare, ECM (SCCM), Office 365, Active Directory (inc Group

policy, DNS, DHCP), Windows Operating systems (Server 2012R2 – 2019, Windows 7 & 10).


Desirable competence administering Direct Access, Remote Desktop Service, Certificate Service, PowerShell scripting, PowerApps, NSX, Veeam, SQL, Linux.


Willing to rise to the challenge of steep learning curve in high pressure environment with assistance from the rest of the team and an amount of online training.


3+ years’ experience in a similar Technical Operations role


Provide 2nd line technical referral to external support parties where necessary.






As a MAG employee you will have access to some great benefits including:


Free on-site parking whilst on duty

Free Airport parking when you go on holiday (subject to availability and pre-booking)

Access to our employee rewards portal with discounts and savings

24hour Employee Assistance Programme

MAG Pension scheme which doubles your contribution

Discounts on public transport to work

Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports

Fantastic career development opportunities – We are the UK’s largest Airport Operator!

Enrolment in our All-Colleague Annual Bonus Scheme

24 days annual leave plus bank holidays with the option to purchase more holidays




How do I apply?


Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.


For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link:


Advert will close once sufficient applications are received


Please note that due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done for the last 3 years.




Equal Opportunities


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing

For more information on our equal opportunities and diversity policy please view our Equal Opportunities page on our careers site.