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CRM Executive - Manchester

Date: 07-Jan-2022

Location: Manchester Airport, GB

Company: MAG



  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds
  • Flexible/ Hybrid working for a better work/ life balance
  • Support our UK and International business
  • Work for an iconic business during a period of huge international growth
  • Competitive base + company contribution pension, bonus, free parking and other corporate benefits
  • State of the art/ modern office directly above Manchester Airport’s Train/ Tram station



The Business


MAGO is a truly agile eCommerce business that incapsulates innovation and the ‘art of the possible’. As the digital tech division of Manchester Airport Group, we have great offices with the usual array of table tennis tables/ foosball/ coffee machines/ sofas etc… However, what truly sets us apart is the opportunity to work on globally unique eCommerce systems that are built using the emerging tech and agile principles. As a PPC Exec, we understand that you are always learning, so we offer opportunities to attend workshops & events; Udemy courses, online learning, exam vouchers etc etc. Most importantly, you will work on projects that make a real difference, receive feedback from users, and allow you to see the work you’re doing actually making a difference. Finally, you will join a company that is laser focused on being the number one global agency for airport services; delivering defined business and tech goals with a team that will allow you to deliver with complete autonomy.


Have a stroll around our office:


The Role


The CRM Executive role is ideal for a passionate and motivated individual who wants to develop their career in marketing by specialising in the field of CRM. This role will support the CRM Manager and be responsible for campaign development and delivery, including content creation and email/ SMS production. You will be supporting CRM strategy within a team responsible for £12m+ income generation annually.

This role is particularly exciting because you will be supporting MAG’s three UK airports whilst also supporting our client CRM strategy, as we continue to grow our portfolio of Airport clients across the US and elsewhere in the world. The role therefore offers an agency style pace and exciting variety of work across multiple accounts, whist also being embedded within a large internal digital marketing team that includes almost every conceivable type of digital marketing channel and associated specialism.


Typical areas that you will support on:


  • Supporting the CRM manager with strategy & content planning to deliver engaging, relevant and personalised CRM campaigns across all audiences within the customer lifecycle.
  • Ownership of planning, production, testing and scheduling of customer email and SMS campaigns.
  • Ensuring our comms maintain a high quality, consistent brand and tone of voice
  • Acting as liaison with various teams across the business to gather requirements for future campaigns
  • Working with the rest of the Digital Marketing function to support in the delivery of multi-channel campaigns supporting key events, product launches and promotions.


This is a great opportunity for anyone who wants to work with highly talented people working on innovative industry leading campaigns




The role requires a positive enthusiastic attitude and a can-do approach to tasks. You must be inquisitive and able to use your initiative in what can often be a busy working atmosphere. Excellent organisational skills are key and you must be confident, approachable and keen to continually develop your skills.


As the successful candidate, you will be digitally-focused and data-driven and able to demonstrate a genuine passion for Digital Marketing and especially CRM/ Email marketing. You may have worked in a digital business or agency previously and have some experience in email or CRM marketing, which you now want to further your career in.


What are we offering?


  • A company that is inclusive and tolerant to all
  • Flexible working approach for a better work/ life balance
  • Strong base salary (on experience) + pension and bonus
  • Free parking
  • 25% off trains and 20% off trams to the office
  • Discounts on company products
  • Duty free prices in the staff shop
  • 24 days Holiday entitlement (plus the ability to buy more)
  • Great work culture: the feel of a tech start-up with the backing of a global corporate with fantastic career development and advancement opportunities
  • Based above a train/ tram station for an easy commute
  • Free coffee/ gym/ break out areas/ great company culture and approach
  • online training/ exam vouchers/ tickets to events etc.



Equal Opportunities


MAG is a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


Reasonable Adjustments 


As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.


…please apply today.