CRM Executive

Hybrid (2 days per week in the office)

Permanent

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody, from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.

From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you're working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.

Together, we can reach new heights. Together, we are CAVU.

We're looking for a CRM Executive to help deliver engaging, data-driven customer communications across CAVU's portfolio of brands.

Reporting to the CRM Lead, you'll play a key role in executing and optimising CRM campaigns that drive customer engagement, increase retention and generate revenue. Working across email and other CRM channels, you'll help deliver personalised customer experiences throughout the customer lifecycle, ensuring the right message reaches the right audience at the right time.

You'll collaborate closely with teams across Marketing, Content, Analytics, Commercial and Digital to deliver campaigns aligned to business priorities and customer needs. Using performance insights and testing opportunities, you'll continuously refine campaigns to improve customer engagement and commercial outcomes.

This is an exciting opportunity for someone early in their CRM career who is passionate about customer marketing, data-driven decision making and creating personalised experiences that make a measurable impact.

• Build, schedule and deploy BAU CRM campaigns across email and other CRM channels.
• Execute personalised customer communications using audience segmentation and dynamic content.
• Support the delivery and optimisation of automated customer journeys and lifecycle marketing campaigns.
• Assist with audience selection, campaign builds and segmentation within the CRM platform.
• Monitor campaign performance and support post-campaign reporting, identifying key insights and improvement opportunities.
• Conduct thorough campaign QA to ensure all communications are accurate, on-brand and delivered to a high standard.
• Support A/B testing and optimisation initiatives to improve engagement, conversion and revenue performance.
• Work closely with Content, Analytics, Commercial and Trade teams to ensure campaigns align with business objectives and promotional activity.
• Maintain high standards of data quality, compliance, campaign governance and CRM best practice.
• Use customer insights and campaign results to contribute ideas that enhance customer communications and performance.
• Stay up to date with CRM trends, tools and best practices, sharing recommendations with the wider team.

We're building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We're proudly part of MAG, and together we're on a mission to be number one in our industries, and that takes talent in all its forms.

Whether this is your first role or your next big step, we want to hear from you, even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

Our Colleague Communities play a big part in that journey, including Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.