Credit Controller

Summary

• Based at Manchester Airport
• Permanent
• Flexible/Hybrid working for a better work/life balance.

• We are proud to be a diverse employer, and we welcome candidates from all backgrounds.

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

The role is responsible for ensuring the timely collection of all payments while maintaining strong relationships with commercial colleagues and both internal and external customers. This includes managing a personal portfolio of accounts, resolving queries related to payments, and ensuring customers pay on time. Regular contact with customers via email and phone is essential to ensure all debts are managed efficiently, supported by the production of key reports such as weekly ledgers, month‑end overdue summaries and unallocated cash reports. A strong focus on maintaining orderly ledgers, performing clear‑downs, and ensuring credit balances are accurately allocated is central to the position.

Alongside day‑to‑day credit management, the role supports continuous improvement within a robust internal control environment, delivering excellent customer service while managing escalated queries effectively. Responsibilities also include assisting with internal and external audit requests, overseeing the management of master data in SAP, and ensuring all risk and control activities are completed on a monthly basis. The role requires proactive administration and timely completion of all mandatory online training to maintain compliance and support best practice across the team.

What will make you successful in the role?

You will have significant Credit Control experience, confidently managing a wide range of stakeholders across complex business environments. Your background will demonstrate adaptability, strong communication skills, and the ability to navigate diverse operational and customer scenarios effectively. Working individually and also as part of a small team as necessary. Experience with SAP would be highly advantageous, supporting efficient processing, data accuracy, and strong financial control within the role.