Summary

Customer Service Agent – 12 Month FTC 
Manchester Airport / Hybrid
Permanent

The Role

As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answered and any issues resolved, from complex challenges to everyday queries. You will take ownership of these queries and requirements whilst liaising internally and externally to gain solutions. If this opportunity sounds like something you could be interested in, then we would love to hear from you. Training and equipment will be provided.

Please note the following working pattern:

• 8 hours per day between 8am and 6pm

• 5 days a week to include weekends

• 6-weekly working pattern to include 4 weeks working weekends, 2 weeks not

What's in it for you?

This is a chance to join a fast growing business and be a key figure in our customer service offering. You will work with a collaborative and supportive team and be able to develop your career.
 

About CAVU

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU
 

About you

• Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy and patience

• Provide support in several languages, assisted by translation programs

• Take ownership of customer issues and follow through to ensure satisfactory resolution. Escalate complex or unresolved issues to the appropriate team while maintaining ownership and communication with customers

• Assist customers to complete bookings

• Report user experience (UX) issues internally using findings from live chat

• Liaise with other teams to field requests and questions

• Build an internal "knowledge base" to answer questions more quickly

• Write customer-facing content to answer frequently asked questions

• Assist the team in developing content for chatbots

The Perks

25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
10% Company Pension
Annual Bonus Scheme (as above, per grade)
2 Weeks Work From Anywhere
MediCash Programme
On Site Gym
A Host of Flexible Benefits & Discounts
 

EDI and CAVU

We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

Are you ready to reach new heights? Please apply via the link.