Customer Service Agent

Summary

Customer Service Agent – 6 Month FTC 
Manchester Airport / Hybrid
Permanent 

The Role

As a self-motivated telesales professional you will be responsible for responding to commercial drivers within the business to target customers with real time offers driving revenue for the business, and for delivering effortless service in response to sales enquiries.

What is in it for you?

This is a chance to join a fast growing business and be a key figure in our customer service offering. You will work with a collaborative and supportive team and be able to develop your career.

About CAVU

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

About you

1. Provide prompt and professional responses to customer queries and complaints across all communication channels.

2. Assist customers with existing reservations, including amendments, cancellations, and other related enquiries.

3. Identify sales opportunities through service interactions, promoting relevant products and services.

4. Ensure accurate and efficient handling of customer details and reservations across multiple platforms.

5. Maintain a thorough understanding of company products, services, and processes to resolve enquiries effectively.

6. Provide feedback on customer trends, issues, and service enhancements to the management team.

7. Work collaboratively with colleagues and other departments to ensure a seamless customer journey.

8. Demonstrate strong organisational skills by managing time effectively and prioritising tasks in a fast-paced environment.

The Perks

25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
10% Company Pension
Annual Bonus Scheme (as above, per grade)
2 Weeks Work From Anywhere
MediCash Programme
On Site Gym
A Host of Flexible Benefits & Discounts

EDI and CAVU

We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

Are you ready to reach new heights? Please apply via the link.