ER Specialists - Investigators

· Based at Manchester Airport

· 12 month fixed-term contract / secondment

· Mainly office based with some hybrid working

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll have access to some great benefits including:

· Flexible company pension plan with company contribution options up to a maximum of 10%

· Bonus scheme

· 25 days holiday plus bank holidays

· Free parking

· Subsidised public transport

· Huge range of company discounts

The role

Reporting to the People Partner, the ER Specialist – Investigator will lead investigations into a wide range of employment-related complaints and conduct matters. You’ll ensure all cases are handled in a timely manner and they are thorough, objective, and in line with legal and policy requirements.

Key responsibilities include:

· Conducting detailed investigations, including gathering evidence, taking statements, and producing high-quality investigation reports detailing the outcome

· Managing highly complex and sensitive employee relations cases requiring an extensive knowledge of relevant employment legislation and current HR best practice

· Monitoring and reviewing suspensions across the airport to ensure fairness, consistency and regular review with managers

· Supporting managers with complex grievance-related fact-finding, ensuring they are completed promptly and fulfilling our obligations of completing a reasonable investigation

· Identifying learnings from investigations to improve the process and build management capability

What will make you successful in the role?

The successful candidate will hold, or be working towards, a CIPD Level 7 qualification (or equivalent), demonstrating advanced expertise in HR and employment law. You will have substantial experience working in a unionised environment, with a proven track record of managing complex and sensitive employee relations matters. A thorough and up-to-date understanding of UK employment legislation, case law, and ACAS codes of practice is essential. You will be highly skilled in conducting impartial, timely, and comprehensive investigations, producing high-quality reports with clear findings and actionable recommendations that stand up to internal and external scrutiny. Strong organisational skills, the ability to manage a demanding caseload, and exceptional communication and influencing abilities are key to success in this role. Although this role is primarily office working hours, some flexibility will be required to ensure investigations are completed in a timely manner accommodating witnesses availability due to shift patterns.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity