Engagement Manager

Summary

• Engagement Manager - Future Airspace 
• Permanent role based at any airport: Manchester, Stansted, East Midlands
• Great opportunity to make a real impact on the modernisation of aviation.

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 24 days holiday plus bank holidays
• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

As the Future Airspace Consultation Manager, you will play a key role in the strategic development and implementation of airspace change across the group. You will be responsible for:

• Supporting the delivery of airspace change as required by the Civil Aviation Authority (CAA) in CAP1616, to deliver the CAA’s Airspace Modernisation Strategy (AMS)
• Managing the delivery of the communications and stakeholder engagement elements of MAG’s Future Airspace programme.
• Supporting the creation and managing the delivery of MAG’s Future Airspace consultation strategy
• Creating concise, relevant, and engaging consultation materials in printed and digital format.
• Acting as the contact for the Corporate Affairs team and other departments across MAG to manage airspace consultations.
• Managing and maintaining key relationships with local community representatives.
• Ensuring our communication and engagement strategies leading up to and supporting the public consultations are outcome based, delivered to timeframes, and meet business needs as well as relevant guidelines.

What will make you successful in the role?

• You will be successful in the role if you have a strong background in public consultation, particularly on major infrastructure projects. You will be aware of the political and legal implications of consultation and engagement and be able to make complex information accessible and understandable for a wide range of audiences.

• Your customer service abilities should be top-notch, encompassing drive, negotiation, persuasion, and conflict management. Your skills will allow you to effectively interact and influence individuals across all levels of the business and various external parties that include technical staff, community delegates and politicians.

• You will also have good knowledge of aircraft noise reporting and existing routes and be willing to travel occasionally to other MAG airports.

• Prior experience with software tools for analysing survey and customer feedback data is also desirable.