Global Product and Strategy Director - Experiences

About CAVU:

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

Pre-book, online or in the airport, our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The Role and Responsibilities:

• Define and develop the Airport Lounge global product vision and strategy which considers opportunities across the entire customer journey.
• In conjunction with the Director of Ops, develop a product operating model and capability ensuring high performing teams and individuals across Product Development, Bid and Delivery.
• Determine appropriate design of all Lounge products – size, preferred layout, and fit and finish - considering the size of each airport and local influences.
• Define the bid strategy & roadmap aligned to CAVU’s growth ambitions.
• Ensure all products have the capability to profitably scale globally via a variety of investment & operating models.
• Ensure any bids submitted both sell the product correctly, deliver acceptable returns and give us the best chance of winning new locations.
• Ensure successful execution of product initiatives through close collaboration with the operations team.
• Create F&B offering which balances experience with profit per guest, optimizing standardization and considering local influences.
• Create, execute, and own the digital platform to optimize Lounge products including pre-book, guest check-in, revenue management, and stock inventory management.
• Determine appropriate partners (credit card, card consolidators, airlines etc.) and execute partnership agreements consistent with overall Experiences strategy.
• Lead the opening or refit of locations to ensure they are delivered on time and on budget.

Skills & Experience:

• Excellent communication and stakeholder management at C-suite level.
• Significant commercial and senior leadership experience.
• A track record of developing and executing Product strategy to driving profitability and significant growth.
• Experience of P&L management ensuring that key value is delivered within cost / timescales agreed
• Passionate about delivering great customer experiences.
• Self-starter, hands-on, self-motivated, intentional, and results oriented.
• Ideas generation and workshop leadership and facilitation to manage successful innovation.
• Strong interpersonal skills and ability to work effectively in a team.
• Capability to work in a fast-moving environment.
• Ability to spot warning signs of potential problems and to problem solve to ensure successful delivery.
• Ability to foster a culture of data-driven decision making, accountability and metrics for measuring performance.
• Ability to balance priorities and workload.

What’s In It for You?

• 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
• 10% Company Pension
• Annual Bonus Scheme (as above, per grade)
• 2 Weeks Work From Anywhere
• MediCash Programme
• On Site Gym
• A Host of Flexible Benefits & Discounts

ED&I at CAVU

We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

Sound Interesting? Please apply via the link

.