Share this Job

Head of Product

Date: 03-Aug-2022

Location: Manchester Airport, GB

Company: MAG


  • We are proud to be a diverse employer, and we welcome candidates from all backgrounds
  • Flexible/ Hybrid working for a better work/ life balance
  • Develop something new – see the results!
  • Work for an iconic business and do things never before achieved within our industry
  • Competitive base + 11% company contribution Pension, Bonus, free parking and other corporate benefits
  • Based above Manchester Airport’s Train/ Tram station




About Us


Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers and the businesses that serve them


Core to our growth strategy is major expansion both in terms of products and services within CAVU. The Technology strategy will play a major part in this as we look to build out a single platform, capable of supporting global scale. We’re looking for great people to build, support and evolve our new platform.

What we can tell you is we’re busy taking knowledge gained from multiple experienced airport services companies and using it to build a market leading platform for our partners from around the world to use.


Within the technology function, we’re looking for great people to build, support and evolve our new platform. We offer a fully remote working experience, latest technologies, and great personal development.



Job Purpose



Head of Product is a crucial role that spans all aspects of the business, identifying and coordinating the needs of the market, business, and Technology to develop a Product strategy that creates a competitive edge for the business.


This is a strategic role with responsibility for a digital product and line management responsibility of Product Owners who will be embedded in to the Tech teams. OKRs will be aligned to the objectives of the business with a spotlight on commercial outcomes.


You will develop a deep understanding of our products and through close working with product colleagues and business stakeholders will define and deliver a roadmap that delivers against ambitious business goals. With many stakeholders you will need to take a longer view with a clear and concise approach to building a product that meet the needs of our Customers, Airports and B2B partners.



Principal Accountabilities



  • Product Vision, Strategy and Roadmap to deliver a world-leading secure and scalable digital product proposition.
  • Establish P&L, forecasts and reporting to secure further funding and expansion of the Product team.
  • Develop a deep understanding of capabilities and the needs of the Product teams and our customers to define and deliver long-term roadmap and incomes.
  • Define and evolve commercial models to deliver a profitable and sustainable business
  • Drive primary internal stakeholders to deliver challenging business targets
  • Develop product launch plans ensuring the timely & successful deliverable of your products
  • Establish agile ways of working and implement Hypothesises Driven Development approach
  • Prioritise features based on potential business and customer value
  • Define the opportunity and associated product requirements articulating this with passion to your development team and stakeholders
  • Maintain a strong sense of focus on who the customer is and what they want / need, both current and prospective. Initiate research and user testing against your concepts and products to ensure they meet the customer needs.
  • Own the validation & success criteria of all features within the backlog, to ensure what is being developed is right for the customer and the business
  • Understand the commercial and business criteria that will determine success for the product team
  • Ensure tracking and primary metrics are in place. Define and challenge what these metrics should be and present these with recommendations to key stakeholders.
  • Work with marketing stakeholders to develop an effective marketing strategy. Clearly define your product to help ensure marketing effectiveness.
  • Monitor customer feedback and performance to ensure products are meeting customer needs and expectations.
  • Run pilot and beta programs to test hypotheses and reduce risk ensuring the right investment decisions and overall product success.





  • Act as the face of the product leading a multi-functional team and owning the success of the team
  • Product strategy over the short, medium, and long term
  • Optimal ways of working to drive agility, reduce risk and generate new revenues from shared platform services


Knowledge, Experience and Skills



  • Experience in a product leadership role
  • A track record of driving significant digital growth
  • Passionate about delivering great customer experiences
  • Excellent communication and stakeholder management including to senior management level
  • Ability to understand the big picture to bring together a coherent viewpoint based on perspectives of stakeholders from different business areas
  • Knowledgeable and promoting of great process, but focused on people
  • An understanding of the challenges of developing an MVP
  • Understanding of web development and back end technology and to work effectively and co-operatively with development teams
  • Ability to manage to a budget, ensuring that key value is delivered within cost / timescales agreed
  • Ideas generation and workshop leadership and facilitation to manage successful innovation
  • Strong interpersonal skills and ability to work effectively in a team
  • Capability to work in a fast-moving environment
  • Ability to spot warning signs of potential problems and to problem solve to ensure successful delivery
  • A good eye for detail, but focused on the quick rather than the perfect


Desirable skills and experience

  • Recent experience in delivering platform services
  • Booking and/or platform development and leadership
  • B2C & B2B digital experience
  • Developing ‘mobile first’ products and propositions


We look forward to receiving your application!