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Hospitality Host - Hangar

Date: 23-Sep-2022

Location: Manchester Airport, GB

Company: MAG

  • Hospitality Host
  • Based at Manchester Airport
  • Permanent position
  • 40 hours per week
  • Salary - £11.42 per hour including a 17.5% shift allowance

 

 

About us:

MAG is the UK’s largest airport group. We own Manchester, Stansted and East Midlands Airports. With over 60 million passengers, flying to over 270 destinations annually, guest experience is at the heart of everything we do.

 

 

About the role:

The successful candidate will be committed to delivering fantastic customer experience in one with brand and service stands, with a can-do attitude and flexible approach. You will assisit with the provision of the day to day unit activities, working to a high-quality standard ensuring our customers experience is world class. The Hospitality host role is responsible for assisting with the preparation and delivery of food and beverage service.

 

Duties include:

  • Provide a world class level of service to customers of the restaurant.
  • Ensure facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.
  • Take monies (credit/debit cards and cash) and reconcile all monies taken.
  • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
  • Ensure the bar area is well presented clearing tables and guest areas.
  • Maintain stock levels, date and rotation.
  • To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
  • To assist with loading/unloading the glasswasher/dishwasher, rotating stock, and keeping the front of house and bar areas clean and tidy.
  • Assist in one to one training of new staff in order to uphold the high level of presentation, hospitality and service.
  • Assist in any emergency evacuation as directed.
  • Ensure the uniform dress code is adhered to at all times, enhancing the image of the outlet.
  • Have a good knowledge of airport facilities to be able to answer guest queries and provide an excellent customer service.
  • To work flexibly to the rota, and within any MAG Hospitality unit as required.
  • To follow all procedures on energy conservation.
  • To carry out reasonable instructions as directed by any member of the restaurant management team
  • To be an ambassador of the Hangar brand, displaying a can do attitude in all aspects of the role
  • Making all guests feel welcome, and ensure we go the extra mile to give excellent service
  • To escalate any operational issues or risks to the relevant shift leader or to the restaurant management

 

 

About you:

We are looking for someone who has/is:

  • Passion for customer service
  • Can do attitude with flexibility
  • Experience or understanding of great customer service
  • A team player
  • Used to working shifts, and flexible to work across a 7-day operation
  • Understanding of handling cash and credit card
  • Computer literate on mainstream PC applications including Microsoft office
  • Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
  • Must be a minimum of 18 years old to comply with our alcohol service policy.

 

 

 

Benefits:

As a MAG employee you will have access to some great benefits including; 

Free on-site parking whilst working

Free Airport parking when you go on holiday (subject to availability and pre-booking)

Access to “Benefits me – My MAG rewards” portal with discounts and savings

24hour Employee Assistance Programme

MAG Pension scheme

Discounts on tram and train travel to work

Discounts on MAG products such as Escape Lounges and holiday parking at our Airports

 

 

How do I apply?

Please submit your up to date CV to apply for this role.

 

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf

 

Advert will close once sufficient applications have been received

 

 

 

Equal Opportunities

 

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

 

 

Reasonable Adjustments

 

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to get in touch with our Recruitment Team to inform us of any reasonable adjustments you might need to enable this to happen. You can contact the team by emailing HR.Recruitment@MAGAirports.com