Landside Bussing Team Manger

• Landside Bussing Team Manager
• Based at Manchester Airport
• Permanent position
• Salary: £41,380 per annum inclusive of 17.5% shift allowance
• 42 Hours per week (5 days on 3 days off)

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
• Two volunteering days per year

The role:

In this role you’ll be responsible for the efficient and effective management of the day-to-day landside bussing operations for the airport, delivering a service which drives continual improvement in NPS scores and enhances our reputation with passengers and stakeholders.

• You’ll lead a team of drivers, ensuring that the team perform well and feel engaged and included, via coaching, one to ones, performance management and welfare support.
• Delivery of H&S plans and processes, ensuring that the team are compliant and that a culture of H&S is present.
• Use of KPIs and data to drive efficiency into the operation, making on the spot decisions and changes to the operation where needed and seeking solutions to trends and longer-term issues
• Delivery of key customer transport projects and bespoke work, to deliver long term improvement within the team, including the support and delivery of the Customer Transport business plan and budgets.
• Maintain health & safety procedures and responses across the ussing operation, including inspections, risk assessments, health surveillance measures and H&S governance arrangements.
• Ensure emergency response and contingency plans are in place for landside operations and regularly tested.
• Collaborate with internal and external stakeholders and partners to deliver infrastructure, systems, and equipment to deliver a high level of service
• Lead development and delivery of performance outputs for bussing Operations, working
• with partners and stakeholders to produce indicators and insights that support improved operational performance.
• Represent the airport for regulatory bodies, acting as Licence holder and SME for the Landside bussing operation, drawing on the directorate safety and compliance function for SMS support

What will make you successful in the role:

We’re looking for someone with experience of leading a team in a fast paced and regulated environment and knowledge of operating a transport service, Road Transport Act, obligations under Operator’s Licence and vehicle compliance.

• Demonstrable experience of managing in a fast-paced high-profile service within a regulated environment.
• Strong analytical skills and able to translate data to actions and outputs
• Excellent interpersonal skills with an ability to develop and sustain strong relationships with internal and external stakeholders
• Proven experience of delivering high engagement and empowerment of direct reports
• Management of the operations via KPIs, driving short and long term change
• Proven ability in developing a high-quality safety culture
• Ability to balance creative operational solutions whilst remaining within a defined regulatory framework

Please note: Counter Terrorism Clearance is Required for this role. In order to obtain this clearance, you must have lived in the uk for the last 3 years.

How do I apply?

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf.

Please note: you must have been in your current role for at least 6 months to be eligible to apply.

Advert will close once sufficient applications have been received

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.