People Support Officer

Summary

•    Based at Manchester Airport
•    12 month FTC
•    Hybrid working for a better work/life balance
•    We are proud to be a diverse employer, and we welcome candidates from all backgrounds
 

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

•    Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
•    24 days holiday plus bank holidays
•    Free parking / Subsidised public transport
•    Huge range of company discounts
•    2 volunteering days per year
•    Free Virtual GP service, available 24 hours a day, 7 days a week
•    Care Concierge service 

The role

You’ll be part of the People Service Centre team who deliver a high quality, efficient, customer-focused service to colleagues in MAG and CAVU to support them through their journey with MAG. This mainly involves processing key events in the colleague life cycle and performing tasks such as resolving queries via Service Now; using SAP Success Factors to set up new starters and contractors; action leavers; contribute to the People Service Centre annual people plan to support the business and assist on projects across the wider People team.

What will make you successful in the role?

You’ll have a fantastic attention to detail with excellent verbal and written communication skills. You’ll be able to deliver excellent customer service within a fast-paced environment, be able to organise your own workload and proactively highlight any issues to the PSC Manager. You’ll have previous experience of working with data and at high volumes, with ideally a background in HR and ideally experience of Service Now and SAP Success Factors, but it’s essential that you have the ability to use all of Microsoft packages, particularly Word and Excel to an intermediate level.