Program Manager, EMEA/APAC

Date: 23 Mar 2024

Location: Manchester Airport, GB

Company: MAG

Job Title: Program Manager

Location: Manchester Airport / Hybrid

Permanent, Full time


About CAVU:


For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU


About the role:


The Program Manager will support the Global Delivery team by ensuring all projects are set up for success – a collaborative role working with many different workstreams (Operations, Product, Growth, Data, Trading, Tech, Creative) across all regions.

This role will require travel within the UK/Europe and US – approximately 20%.


About you:


  • Self-Starter, organized, motivated
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and analytical abilities
  • Willingness to collaborate with team members across the organization and regions
  • Ability to work across many time zones; flexible schedule


Skills & Experience Required


  • Bachelor’s Degree in Communications, Project Management, Business Management or Store Development or similar field
  • 5+ years of supporting/coordinating Foodservice, Construction/Facilities or Multi-team projects
  • 5+ years of invoice management; budget report analysis
  • 5+ years of using Project Management Systems – Asana,, Workboard, Jira or similar
  • Proficient in Microsoft Office and Teams
  • Proficient in Jira, Confluence, Asana, or similar system(s)
  • Experience with Adobe Illustrator
  • Travel expectations (UK/Europe and US) = 20%



Key tasks and responsibilities


Schedule and Budget Compliance , EMEA/APAC

•Develop key milestones and schedule formats for all project cycles – midterms, remedial, rebrand, new, existing POC for external project consultants – Project Manager, Designer, Architect or others

•Manage supplier or new vendor requests; facilitate invoice oversight and payment inquiries. Cross-functional with Experiences/Finance team

Bid Management, EMEA/APAC

            •Support all lounge product submissions across the EMEA and APAC region

•Manage the creative brief process to ensure bid production is seamless and timely. This will be supported by the Project Coordinator.

Process and Program Automation and Reporting, Global

•Develop and manage all portfolio templates to automate schedule milestones, risk register, and budget tracking. The program team will utilize for product delivery.

•Develop and manage all visual tools (charts, graphs, % completion targets)  for delivery projects across all region



Facilities Management Automation and Dashboard, EMEA/APAC

•Develop and manage Facilities Management Program; work with all relevant stakeholders to develop a plan that protects the asset. Collaborate with Finance team to understand annual budgets to maintain the asset.

•Manage annual midterm, R&M and remedial budgets. Collaborate with Central team workstreams to ensure all

•stakeholders are informed on project planning, scope, and any urgent safety concerns.


What’s in it for you?

This is a great opportunity to join a growing company and be involved in a great variety of work, as we continue or expansion.

The Perks:

•25  Days Holiday 

•6% Company Pension Contribution 

•Options available through our salary sacrifice scheme;  


•Dental Care

•Bike to Work

•Family Fun Discount Card – save up to 60% on major attractions.

•Discounted Airport Parking & Lounges.

•Buy up to 35 days holiday.




Equal Opportunities & Reasonable Adjustments


At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.


We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.


As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.


You can contact the team by emailing


Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity